{"page_status":{"page":{"name":"Giganet (and M12 Solutions) Status Page","subdomain":"m12solutions","domain":"status.giga.net.uk","created_at":"2016-01-11T19:07:50.686+00:00","updated_at":"2021-04-19T06:00:34.207+01:00","url":"https://www.giga.net.uk","hidden_from_search":false,"css_body_background_color":"ffffff","css_font_color":"333333","css_light_font_color":"666666","css_greens":"2fcc66","css_yellows":"f1c40f","css_oranges":"e67e22","css_reds":"e74c3c","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":"noreply@giga.net.uk","allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":"giganet_status","branding":"premium","support_url":"https://support.giga.net.uk/hc/en-gb","allow_webhook_subscribers":true,"css_border_color":"E0E0E0","css_graph_color":"00b0b9","css_link_color":"005795","page_description":"At Giganet and M12 Solutions, transparency is one of our core values. Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably. On this page you will find details on how we're doing! 1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for E-mail, SMS, Twitter or web hook updates. 2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page. If you have any questions not answered here, please contact us at Giganet: support@giga.net.uk or https://support.giga.net.uk/hc/en-gb M12 Solutions/DBX: support@m12solutions.co.uk or https://support.m12solutions.co.uk/hc/en-gb However for any critical/P1 issues, please contact us by phone using the 24x7 support numbers provided to you. At this time, 24x7 telephone support is only offered for business customers. Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled, however individual line issues will be dealt with Mon-Fri 9am-5.30pm. We use Google Analytics on this status page.","activity_score":2099,"headline":"Giganet, M12 Solutions & DBX Status Page","viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"368fcd","time_zone":"London","notifications_reply_to_email":"support@giga.net.uk","notifications_email_footer":"You received this email because you are subscribed to the Giganet service status notifications.","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"allow_slack_subscribers":true,"css_no_data":"b3bac5","hero_cover":{"updated_at":"2018-07-18T09:29:07.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/original/19555/Status_Page_Cover_Photo-01_%281%29.jpg","size":1216979,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/normal/19555/Status_Page_Cover_Photo-01_%281%29.jpg","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/retina/19555/Status_Page_Cover_Photo-01_%281%29.jpg"},"transactional_logo":{"updated_at":"2018-07-18T08:21:28.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/original/19555/m12-logo-2016-zendesk.png","size":22930,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/normal/19555/m12-logo-2016-zendesk.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/retina/19555/m12-logo-2016-zendesk.png"},"favicon_logo":{"updated_at":"2020-05-06T21:15:27.000+00:00","size":88695,"url":"//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/19555/GiganetIcon_Slack.jpg"},"email_logo":{"updated_at":"2018-10-02T17:21:15.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/original/19555/Screenshot_2018-10-02_at_18.20.50.png","size":115198,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/normal/19555/Screenshot_2018-10-02_at_18.20.50.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/retina/19555/Screenshot_2018-10-02_at_18.20.50.png"},"twitter_logo":{"updated_at":"2020-08-18T04:56:09.000+00:00","size":88695,"url":"//dka575ofm4ao0.cloudfront.net/pages-twitter_logos/original/19555/GiganetIcon_Slack.jpg"},"id":"gnfhmkkdgmmn","organization_id":"sbdftvv5r710"}},"components":[{"status":"operational","name":"M12 Giganet - Internet Services","created_at":"2016-01-12T18:57:23.243+00:00","updated_at":"2019-10-18T23:44:06.379+01:00","position":1,"description":"This component group shows the status of the M12 Giganet data network including the core network hardware and components that we manage, the carriers that we connect to, as well as the wider connections to Tier1 IP transit and peering necessary to deliver reliable and high performing data connections to customers.","showcase":false,"start_date":null,"id":"jfcbngbkdmbj","group_id":null,"page_id":"gnfhmkkdgmmn","group":true,"only_show_if_degraded":false,"components":["z0jpm63w1215","8yzpbflk03xs","zjd19kw4h0rl","6kjpt5097dyj","mmcflnpmmnjd","nhmdcbllnhmg","mjclhdknfpgk","nmdhhgpjgdpg"]},{"status":"operational","name":"Giganet Core - Routing","created_at":"2019-01-22T18:09:41.519+00:00","updated_at":"2021-04-12T00:56:11.357+01:00","position":1,"description":"This component displays the core routing status performed by Giganet's Juniper MX routers. 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06:00 BST"},{"code":"rtjdfp26z5s6","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 18, 22:00 - Apr 19, 06:00 BST"},{"code":"5dv7hbrhx7vk","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 18, 00:00 - 06:00 BST"},{"code":"tb15ksm9dg7c","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 17, 22:00 - Apr 18, 04:00 BST"},{"code":"js5973jpwr4q","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 16, 00:00 - 06:00 BST"},{"code":"yvjbtrwlshp2","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 15, 00:00 - 06:00 BST"},{"code":"ff0lmtw9pz5r","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 14, 00:00 - 06:00 BST"},{"code":"tfx89k25c6np","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 13, 00:00 - 06:00 BST"},{"code":"p1mv2sfs20wv","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 13, 00:00 - 06:00 BST"},{"code":"lg5j9c9sht3d","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 12, 00:00 - 06:00 BST"},{"code":"j1tpg2zmkw6r","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 12, 00:00 - 06:00 BST"},{"code":"qfg00nzx0pmy","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 12, 00:00 - 06:00 BST"},{"code":"q45jr39r9q7c","name":"[Scheduled] Emergency maintenance - THN core routing process","message":"This maintenance has completed successfully, customer may have noticed a few pings dropping whilst the routing process restarted.","impact":"maintenance","timestamp":"Apr 12, 00:15 - 00:57 BST"},{"code":"7w80b9qylwvw","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 9, 00:00 - 06:01 BST"},{"code":"0plhmcbmwz81","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 9, 00:00 - 06:00 BST"},{"code":"nhv5stsxk0ly","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 8, 05:01 - 06:00 BST"},{"code":"wdssqzt39csg","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 8, 00:00 - 06:00 BST"},{"code":"2gwpfz64f2h5","name":"Salisbury Exchange degraded performance due to primary backhaul circuit failure","message":"The service was restored at 00:20. Full service has restored. A reason for outage shall be provided and posted here once received from our carrier.","impact":"minor","timestamp":"Apr 6, 21:58 - Apr 7, 06:53 BST"},{"code":"w0lbnbhx2pj5","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 7, 00:00 - 06:00 BST"},{"code":"wd0j7j3cwfbg","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 7, 00:00 - 06:00 BST"},{"code":"vpcsj8jctqh5","name":"LD8 Core Router Failure - Thursday 1st April 2021","message":"Thank you firstly for your patience whilst we resolved our LD8 core router failure on 1st April (sadly no April Fool!) It has taken us much longer than anticipated to restore into its full working condition, and the reasons for this shall be shared in an upcoming reason for outage. Thankfully our network engineering teams devised a disaster recovery solution to mitigate a total loss of service for affected customer services. Although our core router in LD8 has been down following the overnight maintenance scheduled on 1st April, we have continued to provide full services hosted from LD8 throughout this period. As far as we are aware, from both our monitoring systems and lack of support tickets relating to this, those mitigation steps proved successful in maintaining customer connections. As previously mentioned last night, a replacement LD8 core router was installed last night (https://status.giga.net.uk/incidents/571qmv2dsxnj), and continued monitoring has shown the network to be stable and performing nominally. As such we will mark this incident resolved. We shall publish a reason for outage in the next week, however it may take longer for the vendor to provide the root cause analysis (RCA) on what triggered the original failure in 1/4/21, and why the first replacement router was dead on arrival (DOA) for the maintenance scheduled on 2/4/21. We will update the reason for outage should we receive further information.","impact":"critical","timestamp":"Apr 1, 06:20 - Apr 6, 10:11 BST"},{"code":"sdgy72r1gdfl","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 6, 00:01 - 06:00 BST"},{"code":"zk635ptcppx2","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 6, 00:01 - 06:00 BST"},{"code":"571qmv2dsxnj","name":"[Scheduled] Emergency maintenance: LD8 core router replacement","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 5, 22:00 - Apr 6, 01:22 BST"},{"code":"bghzq5tww2ql","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 5, 22:00 - Apr 6, 00:01 BST"},{"code":"kgzvny2npk9k","name":"[Scheduled] Emergency maintenance: LD8 core router replacement","message":"Sadly tonight's maintenance to revert back to the LD8 router has failed. Through troubleshooting with vendor TAC, it appears as though the replacement router chassis we've received is faulty, and the vendor has recommended a further replacement. This has been arranged with the vendor and they are in the process of dispatching this to the data centre urgently. As per the previous update, we have reverted the configuration to provide LD8 services via our THN site, and we can see affected services back online. The network remains 'at-risk' due to this, however we believe all customers will be online. We do not plan any more disruptive works from now until we commence further emergency maintenance, which shall be advertised ahead of time. This is truly exceptional, and we thank you for your patience. Further updates prior to the next emergency maintenance window shall be communicated on our master incident. https://status.giga.net.uk/incidents/vpcsj8jctqh5","impact":"maintenance","timestamp":"Apr 3, 01:25 - 02:37 BST"},{"code":"ccqjtm4301ww","name":"[Scheduled] Planned Core Engineering Works - LD8 Juniper MX Router Reboot","message":"This maintenance was unsuccessful. Further details are now provided through this incident - https://status.giga.net.uk/incidents/vpcsj8jctqh5","impact":"maintenance","timestamp":"Apr 1, 03:11 - 06:00 BST"}]},{"name":"March","year":2021,"starts_on":1,"days":31,"incidents":[{"code":"zxdd37gzdyv6","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 31, 00:00 - 06:00 BST"},{"code":"1cfbxjlj0fqs","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 31, 00:00 - 06:00 BST"},{"code":"z8jnsn344h28","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 30, 00:00 - 18:00 BST"},{"code":"n0kr2ghtbz59","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 30, 00:00 - 06:00 BST"},{"code":"gttfbyx5kf3d","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 29, 22:00 - Mar 30, 02:00 BST"},{"code":"426r3x5l04pz","name":"LINX LON1 peering incident - Tuesday 23rd March 2021","message":"Peering via the LINX LON1 LAN has remained stable since we re-enabled peering on Thursday. This incident is being marked as ‘resolved’ from our systems, as we have been operating normally on this connection. LINX are still progressing the issue with their network vendor, but they know what causes the problem now and can mitigate around this until the vendor releases a fix in due course.","impact":"major","timestamp":"Mar 23, 15:58 - Mar 27, 15:00 GMT"},{"code":"nrjcck9bwt1f","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 26, 02:00 - 06:00 GMT"},{"code":"22tg2pd0rjvk","name":"CityFibre ELITE and UltraBEAM circuit outage (North UK) - Tuesday 23rd March 2021","message":"We can now confirm the cause of yesterdays issue is now resolved. This was caused by connectivity issue on a backhaul link. Apologies for the inconvenience caused yesterday. Our team will issue an RFO as soon as available. If you still experience connectivity issues please contact our support team.","impact":"minor","timestamp":"Mar 23, 14:37 - Mar 24, 13:14 GMT"},{"code":"d28kdw66rqp0","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 24, 00:00 - 06:00 GMT"},{"code":"m5dvrp4rf9d2","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 24, 00:00 - 06:00 GMT"},{"code":"fj54779r1yqh","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 21, 22:00 - Mar 22, 04:00 GMT"},{"code":"v6trhvcjs0j7","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 18, 22:00 - Mar 19, 00:00 GMT"},{"code":"2p3m4v13g63l","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 18, 00:00 - 06:01 GMT"},{"code":"58fntqp9svlt","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 18, 00:00 - 06:00 GMT"},{"code":"jchj2t4l0778","name":"LINX LON1 peering outage - Wednesday 17th March 2021","message":"Our LINX LON1 port become operational again from 20:43 and traffic has been passing through this connection nominally since. LINX have now confirmed that the failed line card that resulted in this incident has been replaced, member ports are operational and passing traffic, and that their incident is resolved. Further investigations following this incident shall be conducted to ensure why some customers were affected by routing instability to certain websites and networks, particularly including Google’s network. This is not desired routing behaviour given the type of failure today, as we have multiple diverse & resilient IP Transit and peering connections, and routing is designed fail around these circuits. Not all networks were affected, and the failover worked for most, but traffic particularly to Google was affected unfortunately. Further vendor and carrier engagement shall be followed up on this, and our findings shall be posted as a reason for outage to this incident in due course. We apologise for any inconvenience that this incident caused.","impact":"major","timestamp":"Mar 17, 16:25 - 21:39 GMT"},{"code":"qkht2zm004yh","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 16, 01:01 - 07:00 GMT"},{"code":"jd03dr739swl","name":"Service outage - Broadband services - Portsmouth Area","message":"This incident was resolved at 02:27.","impact":"major","timestamp":"Mar 13, 23:48 - Mar 14, 07:34 GMT"},{"code":"yfxxbpqvh70j","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 12, 00:00 - 06:00 GMT"},{"code":"2rmd4v80h8t9","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 10, 00:02 - 06:00 GMT"},{"code":"vwzm30shjlhl","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 10, 00:02 - 06:00 GMT"},{"code":"0phvdhx788g7","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 9, 00:01 - 06:00 GMT"},{"code":"rbs16w522hy3","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 9, 00:01 - 06:00 GMT"},{"code":"6pwgm9lxmx6c","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 9, 00:01 - 06:00 GMT"},{"code":"2jq7cnjw8r6w","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 4, 00:00 - 06:00 GMT"},{"code":"dy317b7yd5kz","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 4, 00:00 - 06:00 GMT"},{"code":"8gkb22nw5dyp","name":"[Scheduled] [Postponed] Planned Core Engineering Works - Broadband session steering from THN to LD8 - 04/03/21","message":"In light of the recent THN issue (24/02/21), we have decided to postpone the planned maintenance work that was originally scheduled for this evening. Apologies for the late notice. We shall communicate an alternative date shortly.","impact":"maintenance","timestamp":"Mar 3, 22:04 GMT"},{"code":"031mjc83lk3p","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 3, 00:00 - 06:00 GMT"},{"code":"wd9lf4xj64yr","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 2, 00:00 - 06:00 GMT"}]},{"name":"February","year":2021,"starts_on":1,"days":28,"incidents":[{"code":"4y5ccgdzltdr","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 26, 22:00 - Feb 27, 00:00 GMT"},{"code":"3rqt8ccqvwzn","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 25, 22:00 - Feb 26, 08:00 GMT"},{"code":"5jp2b76cjlv1","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 25, 22:00 - Feb 26, 08:00 GMT"},{"code":"89qwwcpxk6jw","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 26, 02:00 - 06:00 GMT"},{"code":"7j9wxs2bh82s","name":"[Scheduled] [Postponed] Planned Core Engineering Works - LD8 Juniper MX Router Reboot","message":"In light of yesterday's (24/02/21) THN core router incident, we have decided to postpone this planned maintenance work. We shall communicate an alternative date shortly.","impact":"maintenance","timestamp":"Feb 25, 12:06 GMT"},{"code":"fwryr9tzhwnd","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 25, 00:01 - 06:00 GMT"},{"code":"q0c0q08y0cf0","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 24, 20:00 - Feb 25, 06:00 GMT"},{"code":"wy5lm59n26cr","name":"MSO - Telehouse North (THN) Core Router Instability and Outage","message":"After a further period of monitoring, we have determined this incident to be resolved. Juniper TAC have now taken over the investigations of the router log files. A postmortem to this problem will be updated here once those investigations and our own have concluded. We apologise once again for the outage this morning.","impact":"critical","timestamp":"Feb 24, 10:57 - 20:50 GMT"},{"code":"0h9wcldjzkt2","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 23, 22:00 - Feb 24, 02:00 GMT"},{"code":"y5b4rykp0j0y","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 23, 22:00 - Feb 24, 00:00 GMT"},{"code":"nz5phfyz469b","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 22, 21:00 - Feb 23, 08:00 GMT"},{"code":"6f2h0t7k6lfx","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 23, 00:00 - 06:00 GMT"},{"code":"v8pvjy3rpk8b","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 21, 22:00 - Feb 22, 06:00 GMT"},{"code":"wl89mcr716tx","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 19, 00:00 - 06:00 GMT"},{"code":"wd0c5d8pcp7j","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 18, 22:00 - Feb 19, 00:00 GMT"},{"code":"4qzw7ykgrwsp","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 18, 00:01 - 06:01 GMT"},{"code":"k279pkds56zj","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 18, 00:00 - 06:00 GMT"},{"code":"pvfg35q8twj3","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 17, 22:00 - Feb 18, 02:00 GMT"},{"code":"n725595lynfr","name":"Mass service outage - CityFibre ELITE leased lines and FTTP broadband services in North England/Scotland","message":"City Fibre have confirmed the major incident resolved, and all mitigating steps have been taken to stablise the network. A full reason for outage postmortem will be ascertained following the conclusion of this incident and posted here once available. No further interruptions are expected and services have remained stable since our previous updates. We apologise for the interruption to affected customer's City Fibre circuits over the past 24 hours. This is clearly unprecedented and not expected behaviour. If you have any questions, please contact support or your account manager.","impact":"major","timestamp":"Feb 16, 18:54 - Feb 17, 22:30 GMT"},{"code":"qkc548rfz5bw","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 16, 00:00 - 06:00 GMT"},{"code":"586w6p6z2c1b","name":"[Scheduled] Planned Core Engineering Works - LD8 LNS/BNG Upgrade and Cut-over - 12/02/21","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 12, 22:00 - Feb 13, 00:00 GMT"},{"code":"zydw1bm2qf76","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 12, 00:00 - 06:00 GMT"},{"code":"fn6sf4bk4qkc","name":"[Scheduled] Emergency Maintenance - Giganet Local Salisbury Exchange - 12/02/21 03:00","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 12, 03:00 - 04:01 GMT"},{"code":"bpc1tp9rch7q","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 11, 22:00 - Feb 12, 00:00 GMT"},{"code":"j5wckzqgrynx","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 11, 00:00 - 06:00 GMT"},{"code":"yqpypm5703g4","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 10, 00:00 - 06:01 GMT"},{"code":"txwyp1h1xqvy","name":"[Scheduled] Planned Carrier Engineering Works - Broadband services","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 9, 23:00 - Feb 10, 06:01 GMT"},{"code":"tgk0q10s83bm","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 8, 22:00 - Feb 9, 04:00 GMT"},{"code":"5qkd0z19n6k9","name":"[Scheduled] Planned Core Engineering Works - LD8 data centre ELITE NNI port upgrade - 08/02/21","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 8, 22:00 - 22:29 GMT"},{"code":"6xkjhw28dv4d","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 4, 22:00 - Feb 5, 08:00 GMT"},{"code":"x90lp3sqvgs4","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 5, 02:01 - 06:00 GMT"},{"code":"xy5ps41jq6w8","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 5, 00:00 - 06:00 GMT"},{"code":"pd4n2m8cg5dz","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 5, 00:00 - 06:00 GMT"},{"code":"q9kqbvg9cv43","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 4, 00:00 - 06:00 GMT"},{"code":"7m3rqblsdrvl","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 4, 00:00 - 06:00 GMT"},{"code":"34z3vyms8l04","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 2, 01:00 - 06:00 GMT"},{"code":"8qcjkw90z6wk","name":"[Scheduled] Planned Carrier Engineering Works - ELITE leased lines","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 31, 22:00 - Feb 1, 04:00 GMT"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2021-02-01T00:00:00+00:00","end_time":"2021-04-30T23:59:59+01:00"}