Giganet Status Page Status

Giganet Status Page

All Systems Operational

About This Site

At Giganet, transparency is one of our core values.
Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.
On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for E-mail, SMS, Twitter or web hook updates.
2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us at
Giganet: support@giga.net.uk or https://support.giga.net.uk/hc/en-gb
M12 Solutions/DBX: support@m12solutions.co.uk or https://support.m12solutions.co.uk/hc/en-gb

However for any critical/P1 issues, please contact us by phone using the 24x7 support numbers provided to you.

At this time, 24x7 telephone support is only offered for business customers.
Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled, however individual line issues will be dealt with Mon-Fri 9am-5.30pm.

We use Google Analytics on this status page.

Uptime over the past 90 days. View historical uptime.

M12 Giganet - Internet Services Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Routing Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Broadband Routing (LNS) Operational

90 days ago

100.0 % uptime

Today

Giganet Core - IP Transit Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Peering Operational

90 days ago

100.0 % uptime

Today

Giganet Core - MPLS PWANs Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Hosted Firewalls Operational

90 days ago

100.0 % uptime

Today

Carrier - ELITE/IGNITE (Leased line) Operational

90 days ago

100.0 % uptime

Today

Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) Operational

90 days ago

100.0 % uptime

Today

M12 Giganet - Data Centres & Points of Presence Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Telehouse North Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Telehouse East Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Equinix LD8 Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Basingstoke Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Winchester Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Salisbury Operational

90 days ago

100.0 % uptime

Today

Giganet CityFibre - Portsmouth Operational

90 days ago

100.0 % uptime

Today

M12 - Voice Services Operational

90 days ago

100.0 % uptime

Today

M12 SIP Trunks - THN SBC Operational

M12 SIP Trunks - LD8 SBC Operational

M12 DBX - SpliceCom Operational

90 days ago

100.0 % uptime

Today

M12 DBX - ShoreTel Operational

90 days ago

100.0 % uptime

Today

M12 Giganet - Core Applications Operational

90 days ago

99.99 % uptime

Today

DNS01 Recursive Server Operational

90 days ago

100.0 % uptime

Today

DNS02 Recursive Server Operational

90 days ago

99.94 % uptime

Today

DNS03 Recursive Server Operational

90 days ago

100.0 % uptime

Today

RADIUS01 Server Operational

90 days ago

100.0 % uptime

Today

RADIUS02 Server Operational

90 days ago

100.0 % uptime

Today

SMTP01 Relay Server Operational

90 days ago

100.0 % uptime

Today

SMTP02 Relay Server Operational

90 days ago

100.0 % uptime

Today

NTP01 Server Operational

90 days ago

100.0 % uptime

Today

NTP02 Server Operational

90 days ago

100.0 % uptime

Today

Authoritative DNS Servers Operational

90 days ago

100.0 % uptime

Today

Wholesale Providers Operational

Gamma SIP Trunks Operational

TalkTalk Business SIP Trunks Operational

Horizon Hosted PBX Operational

Contacting us/ Tools/ Portals Operational

90 days ago

100.0 % uptime

Today

E-mail Operational

Telephone Operational

M12 Solutions - Website Operational

Giganet - Website Operational

Giganet - Partner Portal Operational

NetShield Networking Monitoring Operational

90 days ago

100.0 % uptime

Today

This status page - status.m12solutions.co.uk Operational

Help Centre Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Carrier Engineering Works - ELITE leased lines Sep 16, 23:00 - Sep 17, 08:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO6, BN17

Service Impact: Momentary interruptions in service for up to 9 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Sep 8, 14:16 BST

Planned Carrier Engineering Works - ELITE leased lines Sep 17, 23:00 - Sep 18, 08:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - WR11

Service Impact: Momentary interruptions in service for up to 9 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Sep 8, 14:17 BST

Planned Carrier Engineering Works - ELITE leased lines Sep 19, 21:00 - Sep 20, 05:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - W1J

Service Impact: Momentary interruptions in service for up to 2 hours 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Sep 8, 14:13 BST

Planned Carrier Engineering Works - ELITE leased lines Sep 23, 00:00-05:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG1

Service Impact: Momentary interruptions in service for up to 01:00 during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Sep 8, 14:18 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 12, 20:00 - Oct 13, 08:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO6

Service Impact: Momentary interruptions in service for up to 12 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Aug 24, 14:46 BST

System Metrics Month Week Day

Giganet Core Router - Telehouse North

Fetching

Giganet Core Router - Equinix LD8

Fetching

Past Incidents

Sep 16, 2021

No incidents reported today.

Sep 15, 2021

Colt Service Affecting Maintenance - 14/09/21

Completed - The scheduled maintenance has been completed.
Sep 15, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 BST

Scheduled - Dear Sir or Madam,

In order to maintain the highest levels of availability and service to our customers, it is sometimes necessary for our partners Colt to perform network maintenance. We apologize for any resulting inconvenience and assure you of our efforts to minimise any service disruption.

Planned Works Details:

Start Date & Time: 14/9/2021 22:00:00(GMT)*
End Date & Time: 15/9/2021 06:00:00 (GMT)*
Outage Duration: 360 Minutes

Affected Postcodes: W1J, EC2A
Sep 14, 15:01 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 15, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO15

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 14, 14:54 BST

Sep 14, 2021

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 9, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 02:02 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - L37

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 8, 14:11 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 9, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:01 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SN11

Service Impact: Momentary interruptions in service for up to 3 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Aug 27, 17:14 BST

Sep 8, 2021

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 8, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 01:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU9, HP10

Service Impact: Momentary interruptions in service for up to 2 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Aug 19, 09:24 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 8, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU14

Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Aug 19, 09:12 BST

Sep 7, 2021

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 7, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PL9

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Aug 17, 16:50 BST

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO33

Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Aug 24, 14:47 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO6

Service Impact: Momentary interruptions in service for up to 10 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Aug 4, 11:56 BST

Sep 2, 2021

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