Giganet Status Page
All Systems Operational

About This Site

At Giganet, transparency is one of our core values.
Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.
On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for E-mail, SMS, Twitter or web hook updates.
2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us at
Giganet: support@giga.net.uk or https://support.giga.net.uk/hc/en-gb
M12 Solutions/DBX: support@m12solutions.co.uk or https://support.m12solutions.co.uk/hc/en-gb

However for any critical/P1 issues, please contact us by phone using the 24x7 support numbers provided to you.

At this time, 24x7 telephone support is only offered for business customers.
Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled, however individual line issues will be dealt with Mon-Fri 9am-5.30pm.

We use Google Analytics on this status page.

Uptime over the past 90 days. View historical uptime.
Giganet - Broadband and Internet ? Operational
90 days ago
99.82 % uptime
Today
Giganet Core - Routing ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Broadband Routing (LNS) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - IP Transit ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Peering ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - MPLS PWANs ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Hosted Firewalls ? Operational
90 days ago
100.0 % uptime
Today
Carrier - ELITE/IGNITE (Leased line) ? Operational
90 days ago
98.76 % uptime
Today
Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) ? Operational
90 days ago
99.81 % uptime
Today
Giganet - Data Centres & Points of Presence ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse North Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Basingstoke Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Winchester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Salisbury Operational
90 days ago
100.0 % uptime
Today
Giganet CityFibre - Portsmouth Operational
90 days ago
100.0 % uptime
Today
M12 - Voice Services ? Operational
90 days ago
100.0 % uptime
Today
M12 SIP Trunks - THN SBC ? Operational
M12 SIP Trunks - LD8 SBC ? Operational
M12 DBX - SpliceCom ? Operational
90 days ago
100.0 % uptime
Today
M12 DBX - ShoreTel ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Core Applications ? Operational
90 days ago
100.0 % uptime
Today
DNS01 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS02 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS03 Recursive Server Operational
90 days ago
100.0 % uptime
Today
RADIUS01 Server ? Operational
90 days ago
100.0 % uptime
Today
RADIUS02 Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP01 Relay Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP02 Relay Server Operational
90 days ago
100.0 % uptime
Today
NTP01 Server ? Operational
90 days ago
100.0 % uptime
Today
NTP02 Server ? Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers ? Operational
90 days ago
100.0 % uptime
Today
Wholesale Providers ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Horizon Hosted PBX ? Operational
Contacting us/ Tools/ Portals ? Operational
90 days ago
99.99 % uptime
Today
E-mail Operational
Telephone Operational
M12 Solutions - Website Operational
Giganet - Website ? Operational
Giganet - Partner Portal ? Operational
NetShield Networking Monitoring Operational
90 days ago
99.99 % uptime
Today
This status page Operational
Help Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned Carrier Engineering Works - ELITE leased lines Jan 24, 00:00-06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - TR16

Service Impact: Momentary interruptions in service for up to 60 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Jan 12, 08:35 GMT
Planned Core Engineering Works - Broadband Services - dd/mm/yy Jan 24, 22:00 - Jan 25, 04:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our services

Affecting: Customers nationwide could potentially be affected.

Service Impact: Services will still remain operational as traffic will be re-routed, however we consider these circuits on degraded performance during this maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Jan 12, 09:02 GMT
Planned Carrier Engineering Works - ELITE leased lines Jan 25, 00:00-06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - HP10

Service Impact: Momentary interruptions in service for up to 60 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Jan 12, 08:34 GMT
Planned Carrier Engineering Works - ELITE leased lines Jan 26, 00:00-06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU34

Service Impact: Momentary interruptions in service for up to 3 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Jan 12, 09:04 GMT
Planned Carrier Engineering Works - ELITE leased lines Feb 4, 00:15-06:15 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO41

Service Impact: Momentary interruptions in service for up to 60 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Jan 12, 08:31 GMT
Planned Carrier Engineering Works - Broadband services - 07/02/2022 Feb 7, 19:00 - Feb 8, 07:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our services

Affecting: Customers nationwide could potentially be affected.

Service Impact: Services will still remain operational as traffic will be re-routed, however circuits will be at risk during this maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Jan 12, 09:14 GMT
System Metrics Month Week Day
Giganet Core Router - Telehouse North ?
Fetching
Giganet Core Router - Equinix LD8 ?
Fetching
Past Incidents
Jan 23, 2022

No incidents reported today.

Jan 22, 2022
Planned Exchange Engineering Works - Giganet Local
Completed - The scheduled maintenance has been completed.
Jan 22, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:00 GMT
Scheduled - We are announcing some planned exchange engineering works that will affect some of our Giganet Local customers, including broadband and leased line services.

Affecting: Customers nationwide will be affected.

Date & time of maintenance window: 21/01/2022 22:00 - 22/01/2022 02:00

Service Impact: [At risk - no outage anticipated during the above time window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 19, 16:51 GMT
Jan 21, 2022
Planned Carrier Engineering Works - Broadband services - 21/01/2022
Completed - The scheduled maintenance has been completed.
Jan 21, 15:00 GMT
Update - The scheduled maintenance has unfortunately resulted in us temporarily losing power which means broadband connectivity to devices in BH22 postcodes have been lost. We are working to resolve this as quickly as possible.
In view of this unforeseen issue we will also need to extend our maintenance window to16:00 today.
We apologise for any inconvenience caused.
Jan 21, 13:52 GMT
Update - Scheduled work is still in progress.
Unfortunately an unforeseen delay has resulted in the work starting late which has led to the maintenance window being extended to 14:00 today (21/1/22).
There is no planned interruption to service, however circuits are considered at risk.
Jan 21, 11:55 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 09:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 14:50 GMT
Scheduled - We are announcing planned maintenance engineering works that may affect some of our Full Fibre Broadband services.

Affecting: Customers in the following postcode districts - BH22

Date & time of maintenance window: 21/01/2022 09:00 am - 21/01/2022 12:00 pm (midday)

Service Impact: There is estimated to be no downtime whilst maintenance work is being carried out, however circuits are considered at risk.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 18, 14:29 GMT
Mass service outage - Broadband services - 20/01/2022
Resolved - This incident has been resolved.
Jan 21, 14:58 GMT
Monitoring - The issue has been identified as a hardware appliance issue that we believe has now been resolved. We are in discussions with our vendor to identify a root cause.

We can see connections are back up and running however we will continue to monitor the situation.

If you are still experiencing issues please get in contact with a member of our team.

We are sorry for any inconvenience this has caused.
Jan 20, 17:41 GMT
Investigating - We are currently aware of a mass service outage (MSO) affecting our broadband services.

Customers with Full Fibre broadband services may be affected.

Start Time: 16:30 - 20/01/2022

Affecting: Customers with Full Fibre in the BH22 postcode.

Service Impact: Loss of service.

Further updates will be provided as we learn more.

We apologise for any inconvenience this outage causes.
Jan 20, 17:04 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 21, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP7 & SP8

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 19, 16:52 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 21, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 22:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - WF14, NG7, LS11 & LS3

Service Impact: No outage anticipated however circuits are considered at risk.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 12, 09:10 GMT
Jan 20, 2022
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 20, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 18:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO6 & TW3

Service Impact: Momentary interruptions in service and circuits will be considered at risk during this window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 12, 08:25 GMT
Planned Carrier Engineering Works - Broadband services for Slough, Swindon and Ferndown - 20/01/22 (00:01 - 05:00)
Completed - The scheduled maintenance has been completed.
Jan 20, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 00:00 GMT
Scheduled - We have planned engineering works that will affect customers of our broadband services in Slough, Swindon and Ferndown.

Affecting: Full Fibre Broadband Services in Slough, Swindon and Ferndown.

Date & time of maintenance window: 20/01/22 00:01am - 20/01/22 05:00am

Service Impact: Broadband Services will be unavailable in these areas during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.

Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 19, 15:08 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 20, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 22:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - NG7

Service Impact: Momentary interruptions in service for up to 20 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 12, 08:37 GMT
Jan 19, 2022
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 19, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - NE1.

Service Impact: Services in this district will be subject to an outage during the times specified in the outage window and should be considered "At risk" for the remainder of the maintenance window

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 12, 09:30 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 19, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our services

Affecting: Customers nationwide could potentially be affected.

Service Impact: Services will still remain operational as traffic will be re-routed, however we consider these circuits on degraded performance during this maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 12, 09:07 GMT
Jan 18, 2022
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 18, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 01:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - NE10

Service Impact: Momentary interruptions in service for up to 7 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 7, 16:27 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 18, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 00:01 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BT19

Service Impact: Services in this district should be considered "At risk" for the remainder of the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 12, 09:25 GMT
Jan 17, 2022
Planned Carrier Engineering Works - Broadband services - 17/01/2022
Completed - The scheduled maintenance has been completed.
Jan 17, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 09:00 GMT
Scheduled - We are announcing planned maintenance engineering works that will affect some of our full fibre broadband services.

Affecting: Customers in the following postcode districts - BH22

Date & time of maintenance window: 17/01/2022 09:00 am - 17/01/2022 12:00 pm

Service Impact: There is estimated to be no downtime whilst maintenance work is being carried out, however circuits are considered at risk.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 14, 15:43 GMT
Jan 16, 2022

No incidents reported.

Jan 15, 2022
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 15, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CM77, DT6, HP16 & TR16

Service Impact: Services will be subject to an outage during the times specified in the outage window and should be considered "At risk" for the remainder of the maintenance window

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 12, 09:27 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 15, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Service Impact: There is estimated to be no downtime whilst maintenance work is being carried out, however circuits are considered at risk.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Dec 17, 12:28 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 15, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - EC3A

Service Impact: Momentary interruptions in service for up to 1 hour and 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Dec 17, 11:41 GMT
Jan 14, 2022
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 14, 06:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CM1 & IG11

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 7, 16:10 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - S44

Service Impact: No downtime expected, however circuits are considered at risk.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Dec 17, 12:23 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 01:01 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SG1

Service Impact: Momentary interruptions in service for up to 60 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 12, 08:27 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 01:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SG1

Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 4, 17:15 GMT
Jan 13, 2022
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 13, 22:09 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 16:10 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CM1 & IG11

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 7, 16:10 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 13, 06:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 00:15 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - B49

Service Impact: Momentary interruptions in service for up to 3 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Dec 17, 12:25 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 13, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO15 & DT6

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 12, 08:32 GMT
Planned Carrier Engineering Works - Broadband services - 13/01/2022
Completed - The scheduled maintenance has been completed.
Jan 13, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 01:00 GMT
Scheduled - Our broadband wholesale carrier have announced planned engineering works that will affect some of our broadband services. (SuperBOLT, UltraBOLT, UltraBEAM services may be affected)

Affecting: All customers located in Portsmouth.

Date & time of maintenance window: 13/01/2022 01:00AM - 13/01/2022 06:00AM

Service Impact: At risk - no outage anticipated.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giga.net.uk.
Dec 17, 11:58 GMT
Jan 12, 2022
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 12, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 20:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Nationwide customers will be "at risk" during this maintenance window.

Service Impact: Circuits should continue to work, however will be classed as "degraded performance" due to traffic having to be re-routed.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Dec 17, 11:48 GMT
Jan 11, 2022
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 18:02 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers nationwide could potentially be affected.

Service Impact: Services will still remain operational as traffic will be re-routed, however we consider these circuits on degraded performance during this maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 7, 16:14 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CM1 & IG11

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 7, 16:09 GMT
Jan 10, 2022
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 10, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Nationwide customers will be "at risk" during this maintenance window.

Service Impact: Circuits should continue to work, however will be classed as "degraded performance" due to traffic having to be re-routed.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Dec 17, 09:55 GMT
Jan 9, 2022
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Jan 9, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:01 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers nationwide could potentially be affected.

Service Impact: Services will still remain operational as traffic will be re-routed, however we consider these circuits on degraded performance during this maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 7, 16:16 GMT
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