Giganet Status Page
All Systems Operational

About This Site

At Giganet, transparency is one of our core values. Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.

On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for e-mail, SMS, Twitter or web hook updates.

2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us via service@giganet.uk or via telephone on 0330 333 3006.

However for any critical/P1 issues, please contact us by telephone. At this time, 24x7 telephone support is only offered for business customers.

Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled. However, individual line issues will be dealt with Monday to Friday 8am to 8pm and Weekends / Bank Holidays 9am to 5:30pm

We use Google Analytics on this status page.

Giganet - Broadband and Internet ? Operational
90 days ago
99.98 % uptime
Today
Giganet Core - Routing ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Broadband Routing (LNS) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - IP Transit ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Peering ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - MPLS PWANs ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Hosted Firewalls ? Operational
90 days ago
100.0 % uptime
Today
Carrier - ELITE/IGNITE (Leased line) ? Operational
90 days ago
99.92 % uptime
Today
Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) ? Operational
90 days ago
99.95 % uptime
Today
Giganet - Data Centres & Points of Presence ? Operational
90 days ago
99.99 % uptime
Today
Giganet Core - Telehouse North Operational
90 days ago
99.99 % uptime
Today
Giganet Core - Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Basingstoke Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Winchester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Salisbury Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Portsmouth Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Swindon Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Slough Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Bracknell Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Ferndown Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Worthing Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Worcester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Southend Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Reading Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Peterborough Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Maidenhead Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Lowestoft Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Gloucester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Cambridge Operational
90 days ago
100.0 % uptime
Today
Giganet - Voice Services ? Operational
90 days ago
100.0 % uptime
Today
Giganet SIP Trunks - THN SBC ? Operational
Giganet SIP Trunks - LD8 SBC ? Operational
Giganet DBX - SpliceCom ? Operational
90 days ago
100.0 % uptime
Today
Giganet DBX - TelcoSwitch ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Core Applications ? Operational
90 days ago
100.0 % uptime
Today
DNS01 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS02 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS03 Recursive Server Operational
90 days ago
100.0 % uptime
Today
RADIUS01 Server ? Operational
90 days ago
100.0 % uptime
Today
RADIUS02 Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP01 Relay Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP02 Relay Server Operational
90 days ago
100.0 % uptime
Today
NTP01 Server ? Operational
90 days ago
100.0 % uptime
Today
NTP02 Server ? Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers ? Operational
90 days ago
100.0 % uptime
Today
Wholesale Providers ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Gamma Horizon Cloud Hosted PBX ? Operational
Contacting us/ Tools/ Portals ? Operational
90 days ago
99.99 % uptime
Today
E-mail Operational
Telephone Operational
M12 Solutions - Website Operational
Giganet - Website ? Operational
Giganet - Partner Portal ? Operational
NetShield Networking Monitoring Operational
90 days ago
99.98 % uptime
Today
This status page Operational
Help Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 2, 2023

No incidents reported today.

Feb 1, 2023
Resolved - This incident has now been closed following 24 hours of monitoring.

Apologies for any inconvenience this may have caused.

Feb 1, 16:50 GMT
Monitoring - Our partner carrier have confirmed that affected services should now be restored.

We will continue to monitor affected services for the next 24 hours before resolving this issue.

Should you continue to experience issues that you feel are attributed to this incident please email - support@giganet.uk or phone - 0330 333 3006

Again, we apologise for any inconvenience this may have caused.

Jan 30, 17:08 GMT
Identified - Our partner carrier's field and remote engineers are reviewing a fix to ensure this has resolved the incident.

Giganet services impacted by this incident appear to be available, however we await further information from our carrier.

Again, we apologise for any inconvenience this may have caused.

Jan 30, 12:34 GMT
Investigating - We are currently aware of a service outage affecting customers traversing one of our partner carrier's network.

Date and Time Incident Reported - 30/1/2023 @ 11:25

Incident Reference - INC0013048

Services Impacted - Business Leased Lines

Area / Locations Impacted - Nationwide

Latest Update - We are working closely with the carrier to ensure normal service is restored as quickly as possible.

As soon as we have more information we will provide a further update.

We apologise for any inconvenience this may have caused.

Jan 30, 11:32 GMT
Jan 31, 2023

No incidents reported.

Jan 30, 2023
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 23:01 GMT
Verifying - Verification is currently underway for the maintenance items.
Jan 25, 21:56 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 20:00 GMT
Scheduled - We are planning to carry out some planned maintenance work that will affect business VOIP / Telephony Services.

Affecting: Business Voice / Telephony customers

Date & time of maintenance window: 25/01/2023 20:00 - 25/01/2023 23:00

Service Impact: Voice and Telephony Services for up to 3 hours.

Reason for Works: Improve latency issues

We apologise for any inconvenience this planned engineering works causes.

Planned engineering works are required from time-to-time to ensure that the network and other server infrastructure remains stable, high-performing and resilient.

If you have any questions about this notification please service@giganet.uk

Jan 25, 16:25 GMT
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.