Giganet, M12 Solutions & DBX Status Page
All Systems Operational

About This Site

At Giganet and M12 Solutions, transparency is one of our core values.
Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.
On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for E-mail, SMS, Twitter or web hook updates.
2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us at
Giganet: support@giga.net.uk or https://support.giga.net.uk/hc/en-gb
M12 Solutions/DBX: support@m12solutions.co.uk or https://support.m12solutions.co.uk/hc/en-gb

However for any critical/P1 issues, please contact us by phone using the 24x7 support numbers provided to you.

At this time, 24x7 telephone support is only offered for business customers.
Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled, however individual line issues will be dealt with Mon-Fri 9am-5.30pm.

We use Google Analytics on this status page.

M12 Giganet - Internet Services ? Operational
90 days ago
99.16 % uptime
Today
Giganet Core - Routing ? Operational
90 days ago
98.49 % uptime
Today
Giganet Core - Broadband Routing (LNS) ? Operational
90 days ago
98.49 % uptime
Today
Giganet Core - IP Transit ? Operational
90 days ago
98.51 % uptime
Today
Giganet Core - Peering ? Operational
90 days ago
98.34 % uptime
Today
Giganet Core - MPLS PWANs ? Operational
90 days ago
99.97 % uptime
Today
Giganet Core - Hosted Firewalls ? Operational
90 days ago
99.97 % uptime
Today
Carrier - ELITE/IGNITE (Leased line) ? Operational
90 days ago
99.75 % uptime
Today
Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) ? Operational
90 days ago
99.76 % uptime
Today
M12 Giganet - Data Centres & Points of Presence ? Operational
90 days ago
99.77 % uptime
Today
Giganet Core - Telehouse North Operational
90 days ago
99.95 % uptime
Today
Giganet Core - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Equinix LD8 Operational
90 days ago
98.45 % uptime
Today
Giganet Local - Basingstoke Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Winchester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Salisbury Operational
90 days ago
100.0 % uptime
Today
Giganet CityFibre - Portsmouth Operational
90 days ago
100.0 % uptime
Today
M12 - Voice Services ? Operational
90 days ago
100.0 % uptime
Today
M12 SIP Trunks - THN SBC ? Operational
M12 SIP Trunks - LD8 SBC ? Operational
M12 DBX - SpliceCom ? Operational
90 days ago
100.0 % uptime
Today
M12 DBX - ShoreTel ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Core Applications ? Operational
90 days ago
99.82 % uptime
Today
DNS01 Recursive Server ? Operational
90 days ago
99.96 % uptime
Today
DNS02 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS03 Recursive Server Operational
90 days ago
99.6 % uptime
Today
RADIUS01 Server ? Operational
90 days ago
99.96 % uptime
Today
RADIUS02 Server ? Operational
90 days ago
99.6 % uptime
Today
SMTP01 Relay Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP02 Relay Server Operational
90 days ago
99.6 % uptime
Today
NTP01 Server ? Operational
90 days ago
99.96 % uptime
Today
NTP02 Server ? Operational
90 days ago
99.59 % uptime
Today
Authoritative DNS Servers ? Operational
90 days ago
100.0 % uptime
Today
Wholesale Providers ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Horizon Hosted PBX ? Operational
Contacting us/ Tools/ Portals ? Operational
90 days ago
99.99 % uptime
Today
E-mail Operational
Telephone Operational
M12 Solutions - Website Operational
Giganet - Website ? Operational
Giganet - Partner Portal ? Operational
NetShield Networking Monitoring Operational
90 days ago
99.98 % uptime
Today
This status page - status.m12solutions.co.uk Operational
Help Centre Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU34, SO24

Service Impact: Momentary interruptions in service for up to during 60 minutes the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Mar 31, 16:51 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RH1

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 1, 11:49 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU34

Service Impact: Momentary interruptions in service for up to 240 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 8, 09:50 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU32, SO24

Service Impact: Momentary interruptions in service for up to 4 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 8, 09:48 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SG1

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 8, 09:51 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SA73

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 8, 09:52 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BN17, PO6

Service Impact: Momentary interruptions in service for up to 14 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 12, 10:36 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - M44

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 14, 11:27 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - E14, SW11

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 8, 09:45 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP5

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 12, 10:38 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SN3

Service Impact: Momentary interruptions in service for up to 05:00 during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 14, 11:29 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - HP10

Service Impact: Momentary interruptions in service for up to 60 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 14, 11:31 BST
Giganet Core Router - Telehouse North ?
Fetching
Giganet Core Router - Equinix LD8 ?
Fetching
Past Incidents
Apr 19, 2021
Completed - The scheduled maintenance has been completed.
Apr 19, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - E14

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Apr 8, 09:49 BST
Completed - The scheduled maintenance has been completed.
Apr 19, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - OX26

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 31, 16:53 BST
Completed - The scheduled maintenance has been completed.
Apr 19, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 22:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - E14, SW1V

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 24, 11:23 GMT
Apr 18, 2021
Completed - The scheduled maintenance has been completed.
Apr 18, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - LE16

Service Impact: Momentary interruptions in service for up to 60 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Apr 12, 10:41 BST
Completed - The scheduled maintenance has been completed.
Apr 18, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SE5, E14, BN6, CR2, SW3, SW6, SE4, KT15.

Service Impact: Momentary interruptions in service for up to 00:30 during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Apr 16, 10:09 BST
Apr 17, 2021
Apr 16, 2021
Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU9

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 25, 16:38 GMT
Apr 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG22, BN17

Service Impact: Momentary interruptions in service for up to 10 Minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 25, 16:59 GMT
Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SE5, BN6

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 25, 16:24 GMT
Apr 13, 2021
Completed - The scheduled maintenance has been completed.
Apr 13, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - HP12

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Apr 8, 09:44 BST
Completed - The scheduled maintenance has been completed.
Apr 13, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO15, SW1P
Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 24, 13:56 GMT
Apr 12, 2021
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - HP16

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 31, 16:44 BST
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CM3

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 31, 16:41 BST
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO7

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 24, 11:30 GMT
Update - This maintenance has completed successfully, customer may have noticed a few pings dropping whilst the routing process restarted.
Apr 12, 00:57 BST
Completed - The scheduled maintenance has been completed.
Apr 12, 00:56 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 00:15 BST
Scheduled - Apologies for the short notice. This is due to some issues discovered this afternoon that require us to take action at the earliest possible emergency change window following vendor TAC recommendations.

Further to the problems in February, our vendor has requested us generate more detailed logging output from our THN core router. Following this we shall restart the routing process.

These steps will temporarily interrupt the routing process, and thus all traffic routing via our THN core router.

Impact:
At approximately 00:30 the maintenance shall commence.
Most broadband connections shall failover to our LD8 data centre and connectivity should restore within a few minutes.
Ethernet leased line customers with resilient backup connections shall failover within 180 seconds before failing back.
Services with no backup that route via our THN core router shall be without connectivity for up to 10 minutes.
The maintenance should conclude by approximately 00:40.
We advertise a large window for contingency.

Please do not factory default/reset any routers or devices following this work or loss of connectivity.
Your connectivity shall restore automatically following the conclusion of this work.

Our engineers shall confirm the network's stability following tonight's work.

Thank for you for your patience.
Apr 11, 23:30 BST
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Completed - The scheduled maintenance has been completed.
Apr 9, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO19, IG11

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 31, 16:46 BST
Completed - The scheduled maintenance has been completed.
Apr 9, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG1, RG24

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 19, 15:11 GMT
Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 05:01 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - KA30

Service Impact: Momentary interruptions in service for up to 240 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 24, 13:54 GMT
Completed - The scheduled maintenance has been completed.
Apr 8, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SE3, SW1V

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 19, 09:32 GMT
Apr 7, 2021
Resolved - The service was restored at 00:20. Full service has restored.

A reason for outage shall be provided and posted here once received from our carrier.
Apr 7, 06:53 BST
Identified - The carrier is aware of a major service outage affecting multiple network providers and customers.
This is around the Poplar area in London (unconfirmed report).

Their engineer is presently on site and we await a further update.
Apr 6, 23:29 BST
Update - We have separately discovered a configuration problem with our network configuration that meant a minority of Salisbury broadband services didn't failover to the secondary uplink connection.
This affected 1 of our 8 cablelinks in Salisbury.

This problem was resolved at 22:41.
Affected customers will have had their connectivity restore from this time.
We apologise for the disruption this caused.

We are still waiting for an update from the backhaul carrier and shall chase for an update.
Apr 6, 22:49 BST
Investigating - We are currently investigating one of our backhaul circuits in the Salisbury exchange being down.
It failed at 21:19.
We have escalated the outage to the carrier and are awaiting their update on the problem.

Customer services have re-routed over our diverse backhaul circuit, however there will be degraded performance during this time.

At this time, customers whose service routes via the Salisbury exchange will be online, but performance may be degraded whilst this incident is ongoing;- reduced speeds/increased latency/increased packet loss.

We apologies for any inconvenience this causes.

Further updates shall be provided on this incident reference once we hear back from our carrier.
Apr 6, 21:58 BST
Completed - The scheduled maintenance has been completed.
Apr 7, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO15

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 31, 16:49 BST
Completed - The scheduled maintenance has been completed.
Apr 7, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO15

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 31, 16:47 BST
Apr 6, 2021
Resolved - Thank you firstly for your patience whilst we resolved our LD8 core router failure on 1st April (sadly no April Fool!)

It has taken us much longer than anticipated to restore into its full working condition, and the reasons for this shall be shared in an upcoming reason for outage.

Thankfully our network engineering teams devised a disaster recovery solution to mitigate a total loss of service for affected customer services. Although our core router in LD8 has been down following the overnight maintenance scheduled on 1st April, we have continued to provide full services hosted from LD8 throughout this period. As far as we are aware, from both our monitoring systems and lack of support tickets relating to this, those mitigation steps proved successful in maintaining customer connections.

As previously mentioned last night, a replacement LD8 core router was installed last night (https://status.giga.net.uk/incidents/571qmv2dsxnj), and continued monitoring has shown the network to be stable and performing nominally.

As such we will mark this incident resolved.

We shall publish a reason for outage in the next week, however it may take longer for the vendor to provide the root cause analysis (RCA) on what triggered the original failure in 1/4/21, and why the first replacement router was dead on arrival (DOA) for the maintenance scheduled on 2/4/21. We will update the reason for outage should we receive further information.
Apr 6, 10:11 BST
Update - Tonight's maintenance was successful.
The LD8 router is now fully operational with peering and transit, in addition to leased line carrier NNIs, vDC interconnects and hosted firewalls.
We shall continue to monitor the router closely for the next few hours before marking this incident as resolved.
A further update shall be provided in the morning.
Apr 6, 01:24 BST
Update - The replacement router was successfully installed this evening and services have been switched over to using this new device.

We are waiting for a MAC Address change before our peering and transit come online however expect this to happen shortly which will render all services back in a fully operational state.

We are sorry for any inconvenience this may have caused.

Kind Regards

Networks Team
Apr 5, 23:31 BST
Update - A replacement router was delivered yesterday, and work shall commence tomorrow afternoon to prepare it for installation.

Emergency maintenance shall be advertised tomorrow confirming the installation timings.

At this time, all customer services remain online with the DR process, although the network remains 'at-risk'.
Apr 4, 19:47 BST
Update - Tonight's emergency maintenance to implement the replacement router did not succeed. Further details on this here: https://status.giga.net.uk/incidents/kgzvny2npk9k

A further replacement router is being scheduled for urgent delivery to our data centre.

Emergency maintenance shall be advertised once we have received the replacement router.

Customers routing out of our LD8 data centre (DC) location are continuing to be provided services via our DR scenario and THN DC.

If customers have any problems, please do report these via the usual channels.
Apr 3, 02:40 BST
Update - We have received confirmation from our support vendor that arrangements are being made for Juniper to provide a replacement unit directly from their UK stock.

We are awaiting a further update on the ETA.

At this time, services hosted/routing via LD8 continue to operate via the Telehouse North POP.

We shall post a further update once the ETA is known, or if the stability of the network changes.
Apr 1, 18:39 BST
Update - We continue to escalate to our support provider's TAC team for a replacement router. (As a reminder, our service contract is for a 4hr replacement (24x7x365)).

Our support provider are currently making arrangements for a replacement router to be distributed from deeper in their warehousing, specifically from the EU, and also engaging directly with the device manufacturer to ascertain a replacement device ASAP. This is due to supply problems with their UK maintenance pool for this router model.

We currently have no ETA for the replacement router.

We have been informed of the reasons for the supply challenges, and we'll be able to share further in a 'reason for outage' follow-up.

As the arrival of the replacement router is undetermined, we invoked our DR policy earlier this morning to re-provision as much of our customer and core services as possible across to our Telehouse North POP. The majority of this work was completed just before 8am. This meant that the majority of business leased line, MPLS, hosted firewall and private cloud phone system services routing via LD8 remained online.

Shortly before 14:30, we made further progress to re-establish our LD8-based core applications/servers (DNS02/03, NTP02, SMTP01, SIP SBC Gateway 2, RADIUS02). These servers are the duplicated/resilient set of our Telehouse North servers. Due to the extended nature of the outage, we have taken the step to restore access to them via THN, as such we report their status as 'operational'.

The entire core network remains 'at-risk' due to the LD8 core router failure, and associated loss of resiliency across the network.

Broadband services have remained fully operational throughout this network incident.

We apologise to our customers for any inconvenience this disruption has caused. We are doing whatever we can to minimise this disruption until such time that we can re-establish our LD8 core router presence. We believe we have now accomplished a great deal of continuation of normal operations.

If any customers have questions about this, please raise them through the usual support channels.
Apr 1, 14:58 BST
Monitoring - Shortly after 7:45am, our network engineers completed the bulk of the Disaster Recover (DR) configuration to extend NNIs and services from LD8 to THN.

This has ensured that we have re-established full connectivity to our leased line carrier NNIs in LD8 and as such we can declare that leased line services, including MPLS services are operational.

For our MPLS customers, the LD8 hosted firewalls are still down due to the LD8 core router outage, however the THN high availability devices are operational; therefore we declare this service operation.

Broadband customers were already routing via Telehouse North, and remain online.

Our core router in LD8 remains offline due to a hardware failure, and thus peering, transit, and other hosted resilient core servers connected through this router are offline. We do have resilient and duplicated infrastructure in Telehouse North which is taking the current load.

The network remains in an 'at-risk' status.

We have escalated once more the replacement of our core router to our support vendor and await their updates.

If customers have any problems, please contact our support team on the usual channels.
Apr 1, 08:10 BST
Identified - Following on from tonight’s planned maintenance work (https://status.giga.net.uk/incidents/ccqjtm4301ww), as recommended by our Vendor TAC, our core LD8 router has failed upon the restart procedure. Currently our LD8 core router is down as a result, including most (but not all) services hosted here.

Customers with services routing via our Telehouse North site will be unaffected and those with managed backup/failover will be operating via these circuits.

Engaging with Vendor TAC has recommended a hardware replacement of our LD8 core router as all attempts so far to recover the router have failed.

Although we have a mission critical 4hr onsite SLA hardware replacement with this device, and we initiated the request for support shortly after 2am, our support partner are struggling to provide a replacement router with this 4hr contracted timeframe.

As such, we are mitigating the disruption as much as possible by reconfiguring and rerouting traffic including NNIs across our WDM ring to our THN POP. This is invoking our DR scenario.

The time it takes to invoke this DR scenario and restore services will be determined on the time it takes to reconfigure services across this WDM link to our THN router. We therefore expect customers whose services terminate in LD8 to potentially be experiencing an outage until late morning Thursday 1st April.
We are doing everything we can to bring this forward.

We have escalated the hardware replacement with our support vendor to provide a replacement router ASAP and will be making further such escalations in the coming hours.

Services are gradually being restored including DBX hosted voice customers.
Leased line NNIs will follow.
All broadband connections remain unaffected as these route via Telehouse North, our other core data centre.
The entire network is ‘at-risk’ due to this outage.

We will continue to post updates here as our DR plan progresses and Vendor TAC update us.

We apologise for any inconvenience this causes.
Apr 1, 06:20 BST
Completed - The scheduled maintenance has been completed.
Apr 6, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 00:01 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - B15

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 24, 11:28 GMT
Completed - The scheduled maintenance has been completed.
Apr 6, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 00:01 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SE1

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 19, 09:37 GMT
Completed - The scheduled maintenance has been completed.
Apr 6, 01:22 BST
Verifying - The LD8 core router replacement works have progressed well this evening, and we are currently verifying everything before concluding tonight's maintenance activities.

All carrier NNIs, peering, transit, vDC have all being migrated across.
Apr 5, 23:54 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 BST
Scheduled - Following our LD8 core router failure, we have now received a subsequent replacement router.
(https://status.giga.net.uk/incidents/vpcsj8jctqh5 & https://status.giga.net.uk/incidents/ccqjtm4301ww)

We are now therefore in a position to advertise emergency maintenance to implement the new router, and migrate all services back onto the LD8 core router which have been affected.

Preparation of the new router shall take place prior to 22.00hrs, and from 22.00hrs, we shall begin the disruptive process of moving services to the LD8 router.
This will cause momentary outages for all customer services routing via or within LD8.
(Broadband customers will remain unaffected as these route via the alternate core site - THN ).
We believe that we can minimise customer disruption to under 30mins, however we advertise a large window for contingency.
Should the process to migrate services back to the LD8 router fail, we shall reimplement the DR plan as is currently configured.

We apologise for any inconvenience this may cause, however it's our priority to re-establish the core router ASAP to provide full performance and resiliency for the network.

Customers who experience any problems following this maintenance work, please contact us via our usual support methods, and in particular, please raise a ticket via our Help Centre: https://support.giga.net.uk/hc/en-gb/requests/new.
We shall be monitoring our ticketing systems more closely over the bank holiday weekend for all customer requests.
Naturally, any business customers with valid 24x7x365 coverage, please contact you usual 24x7 Giganet support numbers if you experience any critical support issues.
Apr 5, 16:33 BST
Completed - The scheduled maintenance has been completed.
Apr 6, 00:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SW6

Service Impact: Momentary interruptions in service for up to 5 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 25, 16:21 GMT
Apr 5, 2021