Giganet Status Page
All Systems Operational

About This Site

At Giganet, transparency is one of our core values. Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.

On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for e-mail, SMS, Twitter or web hook updates.

2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us via service@giga.net.uk or via telephone on 0330 333 3006.

However for any critical/P1 issues, please contact us by telephone. At this time, 24x7 telephone support is only offered for business customers.

Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled. However, individual line issues will be dealt with Monday to Friday 8am to 6pm.

We use Google Analytics on this status page.

Giganet - Broadband and Internet ? Operational
90 days ago
99.95 % uptime
Today
Giganet Core - Routing ? Operational
90 days ago
99.98 % uptime
Today
Giganet Core - Broadband Routing (LNS) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - IP Transit ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Peering ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - MPLS PWANs ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Hosted Firewalls ? Operational
90 days ago
100.0 % uptime
Today
Carrier - ELITE/IGNITE (Leased line) ? Operational
90 days ago
99.89 % uptime
Today
Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) ? Operational
90 days ago
99.73 % uptime
Today
Giganet - Data Centres & Points of Presence ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse North Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Basingstoke Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Winchester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Salisbury Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Portsmouth Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Swindon Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Slough Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Bracknell Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Ferndown Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Worthing Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Worcester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Southend Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Reading Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Peterborough Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Maidenhead Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Lowestoft Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Gloucester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Cambridge Operational
90 days ago
100.0 % uptime
Today
M12 - Voice Services ? Operational
90 days ago
100.0 % uptime
Today
M12 SIP Trunks - THN SBC ? Operational
M12 SIP Trunks - LD8 SBC ? Operational
M12 DBX - SpliceCom ? Operational
90 days ago
100.0 % uptime
Today
M12 DBX - ShoreTel ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Core Applications ? Operational
90 days ago
100.0 % uptime
Today
DNS01 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS02 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS03 Recursive Server Operational
90 days ago
100.0 % uptime
Today
RADIUS01 Server ? Operational
90 days ago
100.0 % uptime
Today
RADIUS02 Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP01 Relay Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP02 Relay Server Operational
90 days ago
100.0 % uptime
Today
NTP01 Server ? Operational
90 days ago
100.0 % uptime
Today
NTP02 Server ? Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers ? Operational
90 days ago
100.0 % uptime
Today
Wholesale Providers ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Horizon Hosted PBX ? Operational
Contacting us/ Tools/ Portals ? Operational
90 days ago
94.91 % uptime
Today
E-mail Operational
Telephone Operational
M12 Solutions - Website Operational
Giganet - Website ? Operational
Giganet - Partner Portal ? Operational
NetShield Networking Monitoring Operational
90 days ago
89.82 % uptime
Today
This status page Operational
Help Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Carrier Engineering Works - ELITE leased lines Sep 26, 2022 23:00 - Sep 27, 2022 06:00 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG24, RG22, RG21, SP4, SP3,SP1

Service Impact: Momentary interruptions in service for up to 7 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Aug 24, 2022 - 15:38 BST
Planned Carrier Engineering Works - ELITE leased lines Oct 4, 2022 18:30 - Oct 5, 2022 06:30 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SE6, SE13, SE26

Service Impact: Momentary interruptions in service for up to 12 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Sep 21, 2022 - 11:29 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RM7

Service Impact: The planned outage is expected to occur between 00:01am and 02:00am and should only last for up to 30 minutes. However should we incur any card failure and a replacement is required then as a worse case we will need to use the 6 hour change window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Sep 20, 2022 - 10:17 BST
Planned Carrier Engineering Works - ELITE leased lines Oct 6, 2022 18:00 - Oct 7, 2022 06:00 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - NE1, CF35

Service Impact: Momentary interruptions in service for up to 12 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Sep 21, 2022 - 16:08 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - W2, SE6, OX11

Service Impact: The planned outage is expected to occur between 00:01am and 02:00am and should only last for up to 30 minutes or if notified for 5 minutes where this is for Network Re-convergence only. However, should we incur any card failure and a replacement is required then as a worse case we will need to use the 6 hour change window

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Sep 20, 2022 - 10:37 BST
Planned Carrier Engineering Works Oct 9, 2022 08:00 - Oct 12, 2022 08:00 BST
One of our wholesale carriers have announced scheduled annual maintenance to the data centers, this will be ongoing from 9th October- 11th October but will have no planned service impact.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Sep 05, 2022 - 14:02 BST
Planned Carrier Engineering Works - ELITE leased lines Oct 10, 2022 22:00 - Oct 11, 2022 02:00 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts -
BA1, BA11, CB4, CR3, CV21, E8, EC3, GU15, GU21, IG11, IP1, KT16, LE12, LS11, LS1, ME20, NG7, NN7, NR1
NW3, OX1, OX26, PO1, PO17, PO6, RG1, RG24, RH11, SE10, SE13, SE5, SO15, SO19, SO50, SW11, W1J, WF14
WN3

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Aug 18, 2022 - 10:40 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - IG11, RM10, RM8

Service Impact: The planned outage is expected to occur between 00:01am and 02:00am and should only last for up to 30 minutes.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Sep 22, 2022 - 11:30 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PL9, KA10, CF37

Service Impact: . The planned outage is expected to occur between 00:01am and 02:00am and should only last for up to 30 minutes.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Sep 22, 2022 - 15:57 BST
Planned Carrier Engineering Works - ELITE leased lines Oct 26, 2022 07:00 - Oct 28, 2022 07:00 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting all customers

Service Impact: Momentary interruptions in service for up to 48 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Sep 20, 2022 - 15:45 BST
Giganet Core Router - Telehouse North ?
Fetching
Giganet Core Router - Equinix LD8 ?
Fetching
Past Incidents
Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:01 BST
Scheduled - One of our wholesale carriers have announced planned maintenance works.

Please be advised that Equinix engineers will be performing a planned software upgrade on our platform Equinix Fabric. It is expected that you will experience loss of redundancy, however, there will be no service interruption due to the activity

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Sep 6, 16:04 BST
Completed - The scheduled maintenance has been completed.
Sep 21, 11:25 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:01 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our customers

Loss of redundancy but no impact to your service.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Sep 20, 15:40 BST
Sep 20, 2022
Completed - The scheduled maintenance has been completed.
Sep 20, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - WR11, LS27, GU31, LA1

Service Impact: Momentary interruptions in service for up to 30 Minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Sep 7, 15:38 BST
Completed - The scheduled maintenance has been completed.
Sep 20, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 BST
Scheduled - We are announcing some planned exchange engineering works that will affect some of our Giganet Local customers, including broadband and leased line services.

Affecting: Portsmouth

Service Impact: At risk - no outage anticipated

Tasks: We are required to carry out joint audit, to determine existing splicing and condition of joint enclosure.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Aug 18, 16:47 BST
Sep 19, 2022
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Completed - The scheduled maintenance has been completed.
Sep 16, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following districts- South Gyle

Service Impact: At risk, reduced resiliency during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Sep 1, 15:14 BST
Sep 15, 2022
Completed - The scheduled maintenance has been completed.
Sep 15, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:01 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following districts- South Gyle

Service Impact: At risk, reduced resiliency during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Sep 1, 15:09 BST
Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO33

Service Impact: Momentary interruptions in service for up to 3 hours 59 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Aug 24, 14:33 BST
Sep 14, 2022
Completed - The scheduled maintenance has been completed.
Sep 14, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following districts- South Gyle

Service Impact: At risk, reduced resiliency during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Sep 1, 15:13 BST
Sep 13, 2022

No incidents reported.

Sep 12, 2022
Completed - The scheduled maintenance has been completed.
Sep 12, 19:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 19:00 BST
Scheduled - Our carrier will be carrying out work to upgrade the software of the SBC for the Teams Trunks.
Services Impacted: “At risk” for Giganet Business PBX customers utilising Teams integration. Only Teams client calls will be potentially affected.

Affecting: Giganet Business PBX customers utilising Teams integration.

Service Impact: At risk- the expected downtime will be 5 minutes within the 30 minute maintenance window.

We apologise for any inconvenience this planned engineering works causes.

Sep 7, 13:53 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:01 BST
Scheduled - Our broadband wholesale carrier have announced planned engineering works that will mean your services are at risk for the duration of the maintenance.

Affecting: Swindon

Service Impact: At risk - no outage anticipated

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact service@giganet.uk.

Sep 9, 09:30 BST
Resolved - Following 48 hours of monitoring affected circuits and no further issues being reported, we have now closed this incident and have updated the status to Resolved.

We will work with our partner(s) to mitigate the risk of this happening again.

Again, apologies for any inconvenience this may have caused.

Sep 12, 08:40 BST
Monitoring - All affected services impacted by this outage now appear to be back online. We are however still working with our partner to understand the the root cause.

We will monitor the affected circuits for the next 48 hours before closing this issue.

Apologies for any inconvenience this has caused.

Sep 9, 16:28 BST
Identified - Our partner carrier have advised that they have identified the fault and are looking to restore service as quickly as possible.

As soon as we have more information we will provide a further update.

Apologies for any inconvenience this has caused.

Sep 9, 15:44 BST
Investigating - We are currently aware of a service outage affecting some of our ELITE (leased line) services.

Start Time: 13:45

Carrier Affected: TTB

Areas Affected (if known): Nationwide

Service Impact: Loss of Service

Further updates will be provided as we learn more.

We apologise for any inconvenience this outage causes.

Sep 9, 14:17 BST
Sep 11, 2022
Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:00 BST
Scheduled - One of our carriers is announcing some planned exchange engineering works that will affect all of our Giganet customers, including broadband and leased line services.

Affecting: All Giganet customers

Service Impact: At risk for the duration of the planned maintenance window, clients may notice increased latency for the duration of this maintenance while traffic is taking alternative paths.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Aug 18, 16:23 BST
Completed - The scheduled maintenance has been completed.
Sep 11, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BN1, BN14, BN15, BN3, PO21, RG21, RH10, SO23

Service Impact: Services will remain at risk for the duration of the works.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Aug 19, 10:13 BST