Giganet Status Page
Monitoring - A fix has been implemented and we are currently monitoring services.

We will continue to monitor affected services for the next 24 hours before resolving this issue.

Should you continue to experience issues that you feel are attributed to this incident please reboot / restart your equipment as this should resolve the issue. If the issue persists following the reboot / restart of all equipment please either, email - support@giganet.uk or phone - 0330 333 3006

Again, we apologise for any inconvenience this may have caused.

Mar 25, 2023 - 11:28 GMT
Investigating - We are currently aware of a service outage affecting customers traversing one of our partner carrier's network.

Date and Time Incident Reported - 25/03/2023 10:10am

Incident Reference - INC0013519

Services Impacted - Customers hosted on TelcoSwitch servers

Area / Locations Impacted - All customers on TelcoSwitch servers

Latest Update - We are working closely with the carrier to ensure normal service is restored as quickly as possible.

As soon as we have more information we will provide a further update.

We apologise for any inconvenience this may have caused.

Mar 25, 2023 - 10:56 GMT
Monitoring - You may have received communication today from CityFibre regarding your connection or installation - you can read more about this here https://cityfibre.com/zybreairbroadband

As CityFibre partners we are working with them to offer alternative services from Giganet - please use our website to place an order order and we will work with CityFibre to get you back with a supported connection as quickly as possible.

In the meantime we understand that CityFibre have not intentionally disconnected any services to allow you some time to make alternative arrangements.  If you have been disconnected today, please contact CityFibre Customer Service team on 0800 083 6160.

Mar 10, 2023 - 18:33 GMT

About This Site

At Giganet, transparency is one of our core values. Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.

On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for e-mail, SMS, Twitter or web hook updates.

2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us via service@giganet.uk or via telephone on 0330 333 3006.

However for any critical/P1 issues, please contact us by telephone. At this time, 24x7 telephone support is only offered for business customers.

Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled. However, individual line issues will be dealt with Monday to Friday 8am to 8pm and Weekends / Bank Holidays 9am to 5:30pm

We use Google Analytics on this status page.

Giganet - Broadband and Internet ? Operational
90 days ago
99.97 % uptime
Today
Giganet Core - Routing ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Broadband Routing (LNS) ? Operational
90 days ago
99.98 % uptime
Today
Giganet Core - IP Transit ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Peering ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - MPLS PWANs ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Hosted Firewalls ? Operational
90 days ago
100.0 % uptime
Today
Carrier - ELITE/IGNITE (Leased line) ? Operational
90 days ago
99.92 % uptime
Today
Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) ? Operational
90 days ago
99.87 % uptime
Today
Giganet - Data Centres & Points of Presence ? Operational
90 days ago
99.98 % uptime
Today
Giganet Core - Equinix LD7 ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse North (THN) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse West (THW) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Leeds (DC2) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Equinix Manchester (MA1) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Edinburgh Pulsant South Gyle (EPS) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Glasgow Datavita (GDV) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Basingstoke Operational
90 days ago
99.87 % uptime
Today
Giganet Local - Winchester Operational
90 days ago
99.87 % uptime
Today
Giganet Local - Salisbury Operational
90 days ago
99.87 % uptime
Today
Giganet Local - Portsmouth Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Swindon Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Slough Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Bracknell Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Ferndown Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Worthing Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Worcester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Southend Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Reading Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Peterborough Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Maidenhead Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Lowestoft Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Gloucester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Cambridge Operational
90 days ago
100.0 % uptime
Today
Giganet - Voice Services ? Major Outage
90 days ago
97.67 % uptime
Today
Giganet SIP Trunks - THN SBC ? Operational
Giganet SIP Trunks - LD8 SBC ? Operational
Giganet DBX - SpliceCom ? Operational
90 days ago
100.0 % uptime
Today
Giganet DBX - TelcoSwitch ? Major Outage
90 days ago
95.35 % uptime
Today
M12 Giganet - Core Applications ? Operational
90 days ago
100.0 % uptime
Today
DNS01 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS02 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS03 Recursive Server Operational
90 days ago
100.0 % uptime
Today
RADIUS01 Server ? Operational
90 days ago
100.0 % uptime
Today
RADIUS02 Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP01 Relay Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP02 Relay Server Operational
90 days ago
100.0 % uptime
Today
NTP01 Server ? Operational
90 days ago
100.0 % uptime
Today
NTP02 Server ? Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers ? Operational
90 days ago
100.0 % uptime
Today
Wholesale Providers ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Gamma Horizon Cloud Hosted PBX ? Operational
Contacting us/ Tools/ Portals ? Operational
90 days ago
100.0 % uptime
Today
E-mail Operational
Telephone Operational
M12 Solutions - Website Operational
Giganet - Website ? Operational
Giganet - Partner Portal ? Operational
NetShield Networking Monitoring Operational
90 days ago
100.0 % uptime
Today
This status page Operational
Help Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 29, 2023

No incidents reported today.

Mar 28, 2023

No incidents reported.

Mar 27, 2023
Resolved - Situation:
Following our engineers visit to site and work completed, we now believe the service to be restored for INC0136053.

This incident has now been resolved. Apologies for any inconvenience this may have caused.

Mar 27, 08:38 BST
Update - Update at 17:05 GMT on March 24th 2023 - Works are ongoing. Cable pulled out and about to blow back. This will take approximately 2 hours provided there are no problems with the duct. Splicing commences after this, which will hopefully be carried out this evening (24th March 2023), worst case tomorrow morning (25th March 2023).
Mar 24, 17:06 GMT
Update - Identified - 2 secondary nodes are down at present.

Update - Currently engineers are working on getting the cable re blown and spliced.
There is not an estimate of when this will be done but we are pushing CityFibre for an update.

Mar 24, 15:47 GMT
Investigating - Outage in the Bracknell Area, affecting 65 users, was reported at 7:45pm on 23rd March 2023, two secondary nodes are down.

Investigating - Our carrier partner has despatched engineers, who were on site at 7:30 this morning, they are still investigating this issue.

We are continuing to investigate this issue. March 24th 2023 at 10:45am GMT.

Mar 24, 10:53 GMT
Mar 26, 2023

No incidents reported.

Mar 25, 2023

Unresolved incident: Carrier Service Outage Impacting all customers on hosted TelcoSwitch Servers.

Mar 24, 2023
Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.