Giganet Status Page
All Systems Operational

About This Site

At Giganet, transparency is one of our core values. Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.

On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for e-mail, SMS, Twitter or web hook updates.

2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us via service@giganet.uk or via telephone on 0330 333 3006.

However for any critical/P1 issues, please contact us by telephone. At this time, 24x7 telephone support is only offered for business customers.

Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled. However, individual line issues will be dealt with Monday to Friday 8am to 8pm and Weekends / Bank Holidays 9am to 5:30pm

We use Google Analytics on this status page.

Giganet - Broadband and Internet ? Operational
90 days ago
99.97 % uptime
Today
Giganet Core - Routing ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Broadband Routing (LNS) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - IP Transit ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Peering ? Operational
90 days ago
99.98 % uptime
Today
Giganet Core - MPLS PWANs ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Hosted Firewalls ? Operational
90 days ago
100.0 % uptime
Today
Carrier - ELITE/IGNITE (Leased line) ? Operational
90 days ago
100.0 % uptime
Today
Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) ? Operational
90 days ago
99.78 % uptime
Today
Giganet - Data Centres & Points of Presence ? Operational
90 days ago
99.98 % uptime
Today
Giganet Core - Telehouse North Operational
90 days ago
99.99 % uptime
Today
Giganet Core - Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Basingstoke Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Winchester Operational
90 days ago
99.99 % uptime
Today
Giganet Local - Salisbury Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Portsmouth Operational
90 days ago
99.62 % uptime
Today
Giganet Local - Swindon Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Slough Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Bracknell Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Ferndown Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Worthing Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Worcester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Southend Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Reading Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Peterborough Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Maidenhead Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Lowestoft Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Gloucester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Cambridge Operational
90 days ago
100.0 % uptime
Today
M12 - Voice Services ? Operational
90 days ago
99.98 % uptime
Today
M12 SIP Trunks - THN SBC ? Operational
M12 SIP Trunks - LD8 SBC ? Operational
M12 DBX - SpliceCom ? Operational
90 days ago
99.98 % uptime
Today
M12 DBX - ShoreTel ? Operational
90 days ago
99.98 % uptime
Today
M12 Giganet - Core Applications ? Operational
90 days ago
100.0 % uptime
Today
DNS01 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS02 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS03 Recursive Server Operational
90 days ago
100.0 % uptime
Today
RADIUS01 Server ? Operational
90 days ago
100.0 % uptime
Today
RADIUS02 Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP01 Relay Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP02 Relay Server Operational
90 days ago
100.0 % uptime
Today
NTP01 Server ? Operational
90 days ago
100.0 % uptime
Today
NTP02 Server ? Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers ? Operational
90 days ago
100.0 % uptime
Today
Wholesale Providers ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Horizon Hosted PBX ? Operational
Contacting us/ Tools/ Portals ? Operational
90 days ago
99.99 % uptime
Today
E-mail Operational
Telephone Operational
M12 Solutions - Website Operational
Giganet - Website ? Operational
Giganet - Partner Portal ? Operational
NetShield Networking Monitoring Operational
90 days ago
99.98 % uptime
Today
This status page Operational
Help Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Core Engineering Works - Swindon Dec 13, 2022 00:05-02:05 GMT
We are announcing planned core engineering works that will affect some of our Giganet broadband services.

Service Impact: At risk - no outage anticipated

Tasks: Planned works will be carried out to create additional bandwidth and add resiliency to the network.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers where their Giganet broadband service is a backup to a primary ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Dec 01, 2022 - 10:22 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - B49, CV36, SN11, SN16, SN3, WR1, WR11

Service Impact: Momentary interruptions in service for up to 120 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Nov 24, 2022 - 11:42 GMT
Planned Core Engineering Works Dec 15, 2022 00:30-02:00 GMT
Planned Core Maintenance work in Ferndown

Service Impact: Momentary interruptions in service for up to 30 minutes within the duration of the planned works

Tasks: Upgrading a router to improve capacity

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers where their Giganet broadband service is a backup to a primary ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Dec 06, 2022 - 15:14 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - IG11, RM6, RM10,

Service Impact: Momentary interruptions in service for up to [hh:mm] during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Nov 28, 2022 - 11:40 GMT
Giganet Core Router - Telehouse North ?
Fetching
Giganet Core Router - Equinix LD8 ?
Fetching
Past Incidents
Dec 10, 2022

No incidents reported today.

Dec 9, 2022
Resolved - Following 24 hours of monitoring services impacted we have now updated this incident to Resolved.

Apologies for any inconvenience this may have caused.

Dec 9, 10:57 GMT
Update - Giganet customers impacted by this outage now appear to be back online.

Should you continue to experience issues that you feel are attributed to this incident please reboot your equipment which should resolve the issue. Following a reboot if you are still experiencing issues please email support@giganet.uk or phone 0330 333 3006.

Apologies for any inconvenience this may have caused.

Dec 8, 15:13 GMT
Monitoring - Our partner carrier have engaged with Senior Network Engineers to review a potential configuration issue. They have identified a potential issue and action has been taken to mitigate customer impact.

The Major Incident Team continue to monitor the the network for instabilities for the next hour to ensure restorative action has been successful.

Once we have received a further update we will provide more information.

Again, apologies for any inconvenience caused.

Dec 8, 14:28 GMT
Update - Our carrier continue to work on this issue.

The latest update provided by the carrier is that they are reviewing the potential configuration issue.

As soon as we have more information we will provide a further update.

We apologise for any inconvenience this may have caused.

Dec 8, 13:21 GMT
Identified - Our Carrier partner have advised that there is a Core link down between Doncaster and Rotherham.

Engineers are due to attend site to look to restore service as quickly as possible.

As soon as we have more information we will provide a further update.

Apologies for any inconvenience this may cause.

Dec 8, 12:03 GMT
Investigating - We are currently aware of a service outage affecting customers traversing one of our partner carrier's network.

Date and Time Incident Reported - 8th December 2022, 11:07

Incident Reference - INC0012873

Services Impacted - FTTP Broadband

Area / Locations Impacted - Doncaster

Latest Update - We are working closely with the carrier to ensure normal service is restored as quickly as possible.

As soon as we have more information we will provide a further update.

We apologise for any inconvenience this may have caused.

Dec 8, 11:39 GMT
Completed - The scheduled maintenance has been completed.
Dec 9, 06:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 00:01 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SL6

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Nov 18, 11:00 GMT
Dec 8, 2022
Completed - The scheduled maintenance has been completed.
Dec 8, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 00:30 GMT
Scheduled - We are announcing planned core engineering works that will affect some of our Giganet broadband services.

Affecting: All customers in SLOUGH and SWINDON

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window

Tasks: To upgrade the PE exchange routers to improve capacity

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers where their Giganet broadband service is a backup to a primary ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.

If you have any questions about this notification please contact service@giganet.uk.

Nov 29, 13:22 GMT
Dec 7, 2022
Completed - The scheduled maintenance has been completed.
Dec 7, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 22:30 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BH1, BH15, EH12, DD1, RG1, RG21, SP1, SO23, SL6

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Nov 22, 11:27 GMT
Dec 6, 2022
Completed - The scheduled maintenance has been completed.
Dec 6, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 10:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - LE4

Service Impact: Momentary interruptions in service for up to 12 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Nov 28, 13:43 GMT
Completed - The scheduled maintenance has been completed.
Dec 6, 01:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:30 GMT
Scheduled - We are announcing planned core engineering works that will affect some of our Giganet broadband services.

Service Impact: At risk - no outage anticipated

Tasks: Planned works will be carried out to create additional bandwidth and add resiliency to the network.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers where their Giganet broadband service is a backup to a primary ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.

If you have any questions about this notification please contact service@giganet.uk.

Dec 1, 10:21 GMT
Dec 5, 2022
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - This incident has now been closed following 24 hours of monitoring.

Apologies for any inconvenience this may have caused.

Nov 30, 15:27 GMT
Monitoring - Our partner carrier have confirmed that they identified the fibre break in the early hours this morning and have re-spliced the fibres.

Testing has confirmed that the physical link is now up and service should be restored to customers impacted by this issue.

We have completed initial checks our end and services appear to be back online, however should you still be experiencing any issues you feel are attributed to this please reboot your equipment. If you continue to experience any issues please contact support@giganet.uk.

Apologies for any inconvenience this may have caused.

Nov 29, 07:02 GMT
Update - Our partner carrier are continuing to investigate the issue.

The Field Services Supervisor continues to work with on-site engineers to establish location of damage/break.

We will provide a further update tomorrow morning (29/11/ 22) at approximately 08:30

Again, apologies for any inconvenience this may cause.

Nov 28, 22:43 GMT
Update - Our partner carrier are continuing to investigate the issue.

Field Services Supervisor continues to work with on-site engineers to establish location of damage/break.

We are expecting a further update at approximately 22:30.

Apologies for any inconvenience this may cause.

Nov 28, 21:54 GMT
Update - Our partner carrier are continuing to investigate the issue.

Engineers are due on site at approximately 20:30 to carry out further testing and establish the exact location of the damage / break.

As soon as we know more we will provide a further update.

Apologies for any inconvenience this may cause.

Nov 28, 20:30 GMT
Update - Our partner carrier are continuing to investigate the cause of the outage (suspected fibre break).

As soon as we have more information we will provide a further update.

Nov 28, 18:57 GMT
Update - We have been advised by our partner carrier that there is a suspected Fibre break between Slough and Coventry.

Our carrier's Field Services Team are attending site to investigate further.

Once we have more information we will provide a further update.

We apologies for any inconvenience this may cause.

Nov 28, 17:22 GMT
Investigating - We are currently aware of a service outage affecting customers traversing one of our partner carrier's network.

Date and Time Incident Reported - 28/11/22 @ 15:30

Incident Reference - INC0012693

Services Impacted - Residential and Business customers

Area / Locations Impacted - Birmingham & Solihull (Postcodes B90, B91 and B92)

Latest Update - We are working closely with the carrier to ensure normal service is restored as quickly as possible.

As soon as we have more information we will provide a further update.

We apologise for any inconvenience this may have caused.

Nov 28, 15:53 GMT
Nov 29, 2022
Nov 28, 2022
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.