Giganet Status Page
All Systems Operational

About This Site

At Giganet, transparency is one of our core values. Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.

On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for e-mail, SMS, Twitter or web hook updates.

2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us via service@giga.net.uk or via telephone on 0330 333 3006.

However for any critical/P1 issues, please contact us by telephone. At this time, 24x7 telephone support is only offered for business customers.

Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled. However, individual line issues will be dealt with Monday to Friday 8am to 6pm.

We use Google Analytics on this status page.

Giganet - Broadband and Internet ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Routing ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Broadband Routing (LNS) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - IP Transit ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Peering ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - MPLS PWANs ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Hosted Firewalls ? Operational
90 days ago
100.0 % uptime
Today
Carrier - ELITE/IGNITE (Leased line) ? Operational
90 days ago
100.0 % uptime
Today
Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) ? Operational
90 days ago
100.0 % uptime
Today
Giganet - Data Centres & Points of Presence ? Operational
90 days ago
99.54 % uptime
Today
Giganet Core - Telehouse North Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Basingstoke Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Winchester Operational
90 days ago
91.84 % uptime
Today
Giganet Local - Salisbury Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Portsmouth Operational
90 days ago
99.98 % uptime
Today
Giganet Local - Swindon Operational
90 days ago
99.41 % uptime
Today
Giganet Local - Slough Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Bracknell Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Ferndown Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Worthing Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Worcester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Southend Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Reading Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Peterborough Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Maidenhead Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Lowestoft Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Gloucester Operational
90 days ago
99.42 % uptime
Today
Giganet Local - Cambridge Operational
90 days ago
100.0 % uptime
Today
M12 - Voice Services ? Operational
90 days ago
100.0 % uptime
Today
M12 SIP Trunks - THN SBC ? Operational
M12 SIP Trunks - LD8 SBC ? Operational
M12 DBX - SpliceCom ? Operational
90 days ago
100.0 % uptime
Today
M12 DBX - ShoreTel ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Core Applications ? Operational
90 days ago
100.0 % uptime
Today
DNS01 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS02 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS03 Recursive Server Operational
90 days ago
100.0 % uptime
Today
RADIUS01 Server ? Operational
90 days ago
100.0 % uptime
Today
RADIUS02 Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP01 Relay Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP02 Relay Server Operational
90 days ago
100.0 % uptime
Today
NTP01 Server ? Operational
90 days ago
100.0 % uptime
Today
NTP02 Server ? Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers ? Operational
90 days ago
100.0 % uptime
Today
Wholesale Providers ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Horizon Hosted PBX ? Operational
Contacting us/ Tools/ Portals ? Operational
90 days ago
99.99 % uptime
Today
E-mail Operational
Telephone Operational
M12 Solutions - Website Operational
Giganet - Website ? Operational
Giganet - Partner Portal ? Operational
NetShield Networking Monitoring Operational
90 days ago
99.99 % uptime
Today
This status page Operational
Help Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We are announcing planned core engineering works that will affect some of our Giganet broadband services.

Affecting: Legacy, SuperBOLT, UltraBOLT, UltraBEAM broadband services

Date & time of maintenance window: 27/06/22 22:00 - 28/06/22 01:00

Service Impact: At risk - no outage anticipated

Tasks: We are required to carry out preventative maintenance to increase stability of the services we provide.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers where their Giganet broadband service is a backup to a primary ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 23, 14:51 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - HP10

Service Impact: Momentary interruptions in service for up to half an hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 15, 10:16 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 15:31 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - B14, B75, B92, BH20, CB10, DT1, EH2, G65, GL11, GL7, KT11, LS15, M44, NE11, NN3, NR21, PO20, PO33, SG17, SL5, SP7, SS17, SW1W, TA20, TF11, TQ3, WA15, WR11, WR3, WV10

Service Impact: Momentary interruptions in service for up to 15 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Jun 9, 15:31 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SA1

Service Impact: Momentary interruptions in service for up to one hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 15, 10:07 BST
Our broadband wholesale carrier have announced planned engineering works that will affect some of our broadband services. (SuperBOLT, UltraBOLT, UltraBEAM services may be affected)

Affecting: PO1

Date & time of maintenance window: 30/06/22 01:00 - 30/06/22 06:00

Service Impact: All services will be offline for the duration of the maintenance window

Tasks: Replacement of temporary 24f strap on POR-1-PN451 with permanent solution

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 9, 12:36 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SN11, SN3, SN16

Service Impact: Momentary interruptions in service for up to 120 minutes during the maintenance window

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 16, 10:51 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU9, GU31, GU34, SP10

Service Impact: Momentary interruptions in service for up to two hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 15, 09:52 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 24, 14:25 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - DT9, SA1

Service Impact: Momentary interruptions in service for up to two and a half hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Jun 24, 14:22 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - NG7, LE12

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 15, 12:50 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RH1

Service Impact: Momentary interruptions in service for up to half an hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 24, 14:33 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - WF14, LS1, LS3
Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 15, 11:06 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - OX26, BA1

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 21, 08:40 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - B49

Service Impact: Momentary interruptions in service for up to two and a half hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 24, 14:35 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - OX1, OX11

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 16, 10:58 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP6

Service Impact: Momentary interruptions in service for up to one and a half hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 24, 14:18 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU15, HP12

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 16, 08:41 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG24, RG1, SL9

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on Jun 20, 16:03 BST
Giganet Core Router - Telehouse North ?
Fetching
Giganet Core Router - Equinix LD8 ?
Fetching
Past Incidents
Jun 27, 2022

No incidents reported today.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Completed - The scheduled maintenance has been completed.
Jun 24, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 15, 13:26 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO41, SP6

Service Impact: Momentary interruptions in service for up to three hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Jun 15, 09:55 BST
Completed - The scheduled maintenance has been completed.
Jun 24, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 15, 10:04 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU9, PO6, TA18

Service Impact: Momentary interruptions in service for up to one hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Jun 15, 09:49 BST
Completed - The scheduled maintenance has been completed.
Jun 24, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BA1

Service Impact: Momentary interruptions in service for up to 2 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Jun 8, 16:41 BST
Jun 23, 2022
Completed - The scheduled maintenance has been completed.
Jun 23, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:05 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SA73

Service Impact: Services remain at risk during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Jun 8, 10:17 BST
Completed - The scheduled maintenance has been completed.
Jun 23, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - TA18

Service Impact: Momentary interruptions in service for up to three hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Jun 15, 10:33 BST
Jun 22, 2022
Completed - The scheduled maintenance has been completed.
Jun 22, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BH15

Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Jun 15, 09:49 BST
Completed - The scheduled maintenance has been completed.
Jun 22, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:01 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SG1

Service Impact: Momentary interruptions in service for up to half an hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Jun 15, 09:44 BST
Jun 21, 2022
Completed - The scheduled maintenance has been completed.
Jun 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 00:01 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 15, 10:01 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BH21, SP6

Service Impact: Momentary interruptions in service for up to one hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Jun 15, 09:59 BST
Jun 20, 2022
Resolved - Following a period of monitoring services impacted we have now closed this incident.

Apologies for any inconvenience this has caused.

Jun 20, 20:22 BST
Monitoring - Thank you for your patience whilst we investigate the issue affecting some broadband services routing via our Portsmouth POP.

Service was restored for affected customers at 07:16.

Our network engineering teams are still investigating, and thus Portsmouth remains 'at-risk' at this time.

Jun 15, 07:42 BST
Investigating - We are investigating an outage that is affecting some CityFibre broadband services in Portsmouth.

We apologise for the disruption caused.
We will provide a further update shortly.

Jun 15, 06:44 BST
Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Completed - The scheduled maintenance has been completed.
Jun 17, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 07:00 BST
Scheduled - We are announcing emergency core engineering works that will affect some of our Giganet broadband and Elite leased line services.

Affecting: Legacy, SuperBOLT, UltraBOLT, UltraBEAM broadband services and Elite leased lines

Date & time of maintenance window: 17/06/22 07:00 - 17/06/22 07:30

Service Impact: Services are considered at risk, however no outage is anticipated.

Tasks: Preventative Maintenance / Increase Capacity

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact service@giganet.uk.

Jun 16, 17:22 BST
Completed - The scheduled maintenance has been completed.
Jun 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG21, RH10, PO21, BH1, BH14, BH15, BN3, SO23, SP1

Service Impact: Momentary interruptions in service during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

May 31, 16:08 BST
Completed - The scheduled maintenance has been completed.
Jun 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP10

Service Impact: Momentary interruptions in service for up to one hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

May 27, 10:56 BST
Jun 16, 2022
Resolved - Following 48 hours of monitoring services impacted we have now closed this incident.

Apologies for any inconvenience this has caused.

Jun 16, 09:47 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 08:56 BST
Update - Our partner (Openreach) have confirmed that they have restored services in the early hours this morning.

We will closely monitor the services that were affected for the next 48 hours before closing this Incident.

Again, apologies or any inconvenience that has been caused by this outage.

Jun 14, 08:55 BST
Update - Our partner (Openreach) continue to work on this Major Service Incident and have provided the latest update below:

Apologies for late update - Engineers are continuing to work on the fibre damage We will update as soon as a significant development is made available.

Apologies for any inconvenience caused.

Jun 13, 21:43 BST
Update - Our partner (Openreach) continue to work on this Major Service Incident and have provided the latest update below:

Fibre splicing for the cable is nearing completion with 12 fibres remaining of the 48 fibre cable. Once carried out, Operations will carryout remote testing to ensure all services have restored as expected. Estimated time of restoration not yet known. Updates to follow when available.

We apologise for any inconvenience caused.

Jun 13, 17:11 BST
Update - Our partner (Openreach) continue to work on this Major Service Incident and have provided the latest update below:

The Precision Testing Officer has advised that following further investigation, the cable has been identified as damaged in length and will require a 150 metre section to be replaced. Another cable (276 fibre) between the two joints with spare elements is to be used to restore services. Jointers are at both ends of the 150 metre section and re-splicing is underway. Update to follow when available.

We apologise for any inconvenience caused.

Jun 13, 12:32 BST
Update - Our partner (Openreach) continue to work on this Major Service Incident and have provided the latest update below:

The Precision Test Officer (PTO) is back on site at Winchester and has performed an OTDR (Optical Time Domain Reflectometer) test on the cable. The testing has shown a drop in light levels approximately 2.6KM from the Basingstoke end. A PTO is due on-site at Basingstoke imminently to carryout further testing to isolate the fault. At present, it's suspected that the cable has been stressed near where the damage was initially caused. Off-loading the cable has been looked at but is not possible. Next update will follow when available

We apologise for any inconvenience caused.

Jun 13, 10:05 BST
Update - Our partner (Openreach) continue to work on this Major Service Incident and have provided the latest update below:

Current Situation : Due to the suspected incorrectly recorded routing of the affected fibres, it is not currently possible the for Precision Test Officer (PTO) to offload onto an alternative fibre cable. The 21CN Transmission team have engaged the Local Access Network Provider to task another PTO to Winchester in an attempt to verify the fibre route. Despite best efforts, this remains unallocated at present and therefore the ETA is unknown. As a parallel action, PTOs, Jointers and ES engineers have all been arranged for a joint meet on Monday 13/6 to continue with the restoration works. Estimated time of restoration is not yet known. Next update will be issued upon service restoration unless there should be a significant development, Kind regards

We apologise for any inconvenience caused.

Jun 12, 11:15 BST
Update - Our partner (Openreach) are continuing to work on this Major Service Incident and have provided the latest update below:

The re-splicing of the third cable has been completed and work is still ongoing to restore service on the fourth cable. Resource is still being arranged for the weekend shifts during the day and night shifts. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.

We apologise for any inconvenience caused.

Jun 11, 10:01 BST
Update - Our partner (Openreach) are continuing to work on this Major Service Incident and have provided the latest update below:

The Precision Testing Officer (PTO) has advised re-splicing work is almost completed on the second fibre cable and will then continue through the others. Estimated time of restoration not yet known. Next update will be issued at 20:00 or upon service restoration unless there should be a significant development.

We apologise for any inconvenience caused.

Jun 10, 17:14 BST
Update - Our partner (Openreach) are continuing to work on this Major Service Incident and have provided the latest update below:

Day team repair crews are on site and will continue with the re-splicing work of the remaining cables. Work is progressing well from site and services should be seen to restore throughout the day as work continues. Estimated time of restoration not yet known. Next update will be issued at 16:00 or upon service restoration unless there should be a significant development.

Apologies for any inconvenience caused.

Jun 10, 14:19 BST
Update - Our partner (Openreach) are continuing to work on this Major Service Incident and have provided the latest update below:

Full excavation of the damaged cables and ducts is still ongoing and what has been identified so far points towards major damage. Upon completion of the excavation several 150 metre lengths of cable will be installed
overlaying the damaged cable sections and re-splicing will begin. At this point services will start restoring however there is no estimated restore time at present.

The next update will be at approximately [23:00] or earlier if there is a significant development.

We apologies for any inconvenience caused.

Jun 9, 18:37 BST
Update - We have successfully re-routed all of our Elite and Ultrabeam services that have been impacted by this outage. If you are a Giganet leased line customer and are still having issues that you feel are attributed to this major incident outage please contact service@giganet.uk.

Whilst we have re-routed traffic for leased line customers the Major Incident is still being worked on by our partner (Openreach). This incident will remain open until resolved and we will continue to provide updates when available.

Apologies for any inconvenience this has caused.

Jun 9, 15:47 BST
Update - Thank you for your patience whilst our network partner (Openreach) works to restore service to customers routing via our Winchester Exchange.

Our partners (Openreach) onsite engineers have advised that Thames Water are currently on site who are excavating to reveal the damaged ducts and cables. They are currently unable to provide a confirmed completion time of when this will be completed. We still have our own Civils team on site waiting to complete the necessary duct repairs as soon as Thames Water have finished their works and have the necessary Openreach cabling and jointing teams on standby too for when they can attend and start their repair tasks. Currently there is no estimated repair time.

Whilst our partner is unable to provide a further update until approximately 17:00 we are still looking to proactively re-route traffic to resolve the issue as quickly as possible and will look to provide a further update before this time if we have a significant update.

We apologise for any inconvenience caused.

Jun 9, 14:05 BST
Update - Thank you for your patience whilst our network partner (Openreach) works to restore service to customers routing via our Winchester Exchange.

A third party company will be carrying out excavation work to expose the damaged fibre cables, this is expected to take a few hours due to the depth of the damage. A Civils team are onsite ready to carry out the duct work when the damage has been exposed.

For awareness, we are currently looking to proactively re-route traffic for leased line customers which we are hoping will provide a faster resolution than repairing the cables. We have a number of engineers looking into this and will provide a further update at around 13:30.

Apologies for any inconvenience caused.

Jun 9, 11:22 BST
Update - Thank you for your patience whilst our network partner works to restore service to customers routing via our Winchester Exchange.

Our network partner are currently waiting for onsite workers to begin digging out the site to expose the damaged ducts.

Unfortunately, due to the amount of damage and the size of the hole required to expose the ducting it was too dangerous to dig overnight. However, our partner's engineering team remain on site, and have a jointing team on standby to start pulling in the new cables once the ducts have been repaired.

Due to the amount of damage to this major spine route we are currently unable to provide an estimated restoration time.

We will provide you with further updates as soon as they become available.

We apologise for any inconvenience caused.

Jun 9, 07:05 BST
Update - Thank you for your patience whilst our network partner works to restore service to customers routing via our Winchester Exchange.

Unfortunately, a major spine route has been damaged and we are currently unable to provide an estimated time to restore service.

We will provide you with further updates as soon as they become available.

We apologise for any inconvenience caused.

Jun 8, 23:40 BST
Identified - Our network partner has identified the root cause of the network outage as significant damage to underground fibre cables by a large excavation team working in the Basingstoke area.

We are currently unable to provide an estimated time to restore service. However, engineers are onsite and formulating a plan to restore service as soon as possible.

A further update will be provided at 23:00 or sooner should there be any change in impact.

Jun 8, 21:24 BST
Update - We are continuing to investigate this issue.
Jun 8, 17:40 BST
Investigating - Thank you for your patience whilst we investigate the network outage affecting customers routing via our Winchester Exchange.

We are currently working with our network partner to identify the root cause of this outage and will provide you with a further updates as they become available.

We apologise for any inconvenience caused.

Jun 8, 16:03 BST
Completed - The scheduled maintenance has been completed.
Jun 16, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BH15

Service Impact: Momentary interruptions in service for up to half an hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

May 27, 11:02 BST
Jun 15, 2022
Completed - The scheduled maintenance has been completed.
Jun 15, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:05 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO8

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

May 31, 07:49 BST
Jun 14, 2022
Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PE7, LE16 and MK19

Service Impact: Momentary interruptions in service for up to 2 hours and 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giganet.uk.

May 4, 20:11 BST
Jun 13, 2022