Giganet Status Page
All Systems Operational

About This Site

At Giganet, transparency is one of our core values.
Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.
On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for E-mail, SMS, Twitter or web hook updates.
2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us at
Giganet: support@giga.net.uk or https://support.giga.net.uk/hc/en-gb
M12 Solutions/DBX: support@m12solutions.co.uk or https://support.m12solutions.co.uk/hc/en-gb

However for any critical/P1 issues, please contact us by phone using the 24x7 support numbers provided to you.

At this time, 24x7 telephone support is only offered for business customers.
Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled, however individual line issues will be dealt with Mon-Fri 9am-5.30pm.

We use Google Analytics on this status page.

M12 Giganet - Internet Services ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Routing ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Broadband Routing (LNS) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - IP Transit ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Peering ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - MPLS PWANs ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Hosted Firewalls ? Operational
90 days ago
100.0 % uptime
Today
Carrier - ELITE/IGNITE (Leased line) ? Operational
90 days ago
100.0 % uptime
Today
Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Data Centres & Points of Presence ? Operational
90 days ago
99.99 % uptime
Today
Giganet Core - Telehouse North Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Basingstoke Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Winchester Operational
90 days ago
99.99 % uptime
Today
Giganet Local - Salisbury Operational
90 days ago
100.0 % uptime
Today
Giganet CityFibre - Portsmouth Operational
90 days ago
100.0 % uptime
Today
M12 - Voice Services ? Operational
90 days ago
100.0 % uptime
Today
M12 SIP Trunks - THN SBC ? Operational
M12 SIP Trunks - LD8 SBC ? Operational
M12 DBX - SpliceCom ? Operational
90 days ago
100.0 % uptime
Today
M12 DBX - ShoreTel ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Core Applications ? Operational
90 days ago
100.0 % uptime
Today
DNS01 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS02 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS03 Recursive Server Operational
90 days ago
100.0 % uptime
Today
RADIUS01 Server ? Operational
90 days ago
100.0 % uptime
Today
RADIUS02 Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP01 Relay Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP02 Relay Server Operational
90 days ago
100.0 % uptime
Today
NTP01 Server ? Operational
90 days ago
100.0 % uptime
Today
NTP02 Server ? Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers ? Operational
90 days ago
100.0 % uptime
Today
Wholesale Providers ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Horizon Hosted PBX ? Operational
Contacting us/ Tools/ Portals ? Operational
90 days ago
99.55 % uptime
Today
E-mail Operational
Telephone Operational
M12 Solutions - Website Operational
Giganet - Website ? Operational
Giganet - Partner Portal ? Operational
NetShield Networking Monitoring Operational
90 days ago
100.0 % uptime
Today
This status page - status.m12solutions.co.uk Operational
Help Centre Operational
90 days ago
99.1 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - IP7

Service Impact: Momentary interruptions in service for up to 4 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 15, 16:32 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP10

Service Impact: Momentary interruptions in service for up to 00:30 during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 12, 16:44 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BH13

Service Impact: Momentary interruptions in service for up to 00:30 during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 12, 17:13 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - WR11

Service Impact: Momentary interruptions in service for up to 01:00 during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 12, 17:14 BST
Giganet Core Router - Telehouse North ?
Fetching
Giganet Core Router - Equinix LD8 ?
Fetching
Past Incidents
Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:00 BST
Scheduled - Our broadband wholesale carrier have announced planned engineering works that will affect some of our UltraBEAM broadband services.

Affecting: Customers in the following postcode districts - PO15

Date & time of maintenance window: 15/10/21 23:00 - 16/10/21 06:00

Service Impact: Momentary interruptions in service for up to 7 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers where their Giganet broadband service is a backup to a primary ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 13, 16:44 BST
Oct 15, 2021
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BN17

Service Impact: Momentary interruptions in service for up to 00:30 during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 12, 17:16 BST
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:02 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BN17

Service Impact: Momentary interruptions in service for up to 00:30 during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 11, 16:18 BST
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:02 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - KA30

Service Impact: Momentary interruptions in service for up to 3 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 29, 13:37 BST
Oct 13, 2021
Resolved - This incident has been resolved.
Oct 13, 23:22 BST
Monitoring - Our carrier has confirmed that all services had been restored as of 14:45.

All services affected by this incident are still deemed at risk until we receive the all-clear.

If you are still experiencing problems with your connection, please reboot your equipment.

If this fails to restore service, please contact our support desk.

We apologise for any inconvenience this outage caused.
Oct 13, 16:20 BST
Update - Our carrier has confirmed that power has been restored using a backup supply and some services have reconnected.

However, they are still seeing a number of services offline and continue to investigate in order to fix the remaining connections.

Those services that have been restored, are still deemed at risk.

Further updates will be provided as we learn more.
Oct 13, 14:45 BST
Update - We are continuing to chase our carrier for updates on this incident.

Engineers are still currently investigating and we do not yet have an estimated fix time.

Further updates will be provided as we learn more.
Oct 13, 14:12 BST
Update - Our carrier has confirmed that this is a power-related incident and engineers are currently investigating.

We will continue to update this status page as soon as we learn more.

We apologise again for any inconvenience this outage causes.
Oct 13, 12:39 BST
Investigating - We are currently aware of a mass service outage (MSO) affecting our broadband services. Our carrier are also seeing this problem and investigating.

Customers with Legacy (ADSL2+), SuperBOLT (FTTC), UltraBOLT (G.Fast), UltraBEAM (FTTP) broadband services that use the Openreach network may be affected.

Further updates will be provided as we learn more.

We apologise for any inconvenience this outage causes.
Oct 13, 12:12 BST
Completed - The scheduled maintenance has been completed.
Oct 13, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:02 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO6

Service Impact: Momentary interruptions in service for up to 12 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Aug 24, 14:46 BST
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - DT9

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 29, 13:37 BST
Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO19

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 29, 13:35 BST
Completed - The scheduled maintenance has been completed.
Oct 12, 00:35 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:01 BST
Scheduled - We are announcing emergency maintenance works to our core network that will affect the following Giganet services:

VoIP, FULL FIBRE, SuperBOLT, UltraBEAM, UltraBEAM+, UltraBOLT and ELITE services

Date & time of maintenance window: 11/10/21 00:01 - 12/10/21 01:00.

Service Impact: Minor disruption and intermittent loss of connectivity for up to 1 hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes. Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 8, 17:24 BST
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021
Completed - The scheduled maintenance has been completed.
Oct 5, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 19:30 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - E14

Service Impact: Momentary interruptions in service for up to 10 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 20, 09:30 BST
Oct 4, 2021
Oct 3, 2021

No incidents reported.

Oct 2, 2021
Completed - This work has been completed successfully. If you are experience a lack of connectivity on your broadband connection please reboot your Technicolor router.

Kind Regards

Networks Team
Oct 2, 02:28 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 00:00 BST
Scheduled - Scheduled - We are announcing planned maintenance works to our core network that will affect the following Giganet services:

VoIP, FULL FIBRE, SuperBOLT, UltraBEAM, UltraBEAM+, UltraBOLT and ELITE services

Date & time of maintenance window: 02/10/21 00:01 - 02/10/21 06:00.

Service Impact: Momentary interruptions in service and potential service degradation for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes. Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 23, 17:24 BST