Giganet (and M12 Solutions) Status Page Status

Giganet, M12 Solutions & DBX Status Page

Planned Carrier Engineering Works - ELITE leased lines

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - TR16

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.

About This Site

At Giganet and M12 Solutions, transparency is one of our core values.
Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.
On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for E-mail, SMS, Twitter or web hook updates.
2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us at
Giganet: support@giga.net.uk or https://support.giga.net.uk/hc/en-gb
M12 Solutions/DBX: support@m12solutions.co.uk or https://support.m12solutions.co.uk/hc/en-gb

However for any critical/P1 issues, please contact us by phone using the 24x7 support numbers provided to you.

At this time, 24x7 telephone support is only offered for business customers.
Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled, however individual line issues will be dealt with Mon-Fri 9am-5.30pm.

We use Google Analytics on this status page.

Uptime over the past 90 days. View historical uptime.

M12 Giganet - Internet Services Under Maintenance

90 days ago

99.84 % uptime

Today

Giganet Core - Routing Operational

90 days ago

99.84 % uptime

Today

Giganet Core - Broadband Routing (LNS) Operational

90 days ago

99.83 % uptime

Today

Giganet Core - IP Transit Operational

90 days ago

99.84 % uptime

Today

Giganet Core - Peering Operational

90 days ago

99.82 % uptime

Today

Giganet Core - MPLS PWANs Operational

90 days ago

99.84 % uptime

Today

Giganet Core - Hosted Firewalls Operational

90 days ago

99.84 % uptime

Today

Carrier - ELITE/IGNITE (Leased line) Under Maintenance

90 days ago

99.75 % uptime

Today

Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) Operational

90 days ago

99.95 % uptime

Today

M12 Giganet - Data Centres & Points of Presence Operational

90 days ago

99.9 % uptime

Today

Giganet Core - Telehouse North Operational

90 days ago

99.99 % uptime

Today

Giganet Core - Telehouse East Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Equinix LD8 Operational

90 days ago

99.42 % uptime

Today

Giganet Local - Basingstoke Exchange Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Winchester Exchange Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Salisbury Exchange Operational

90 days ago

99.98 % uptime

Today

M12 DBX - Voice Services Operational

90 days ago

99.91 % uptime

Today

M12 DBX - SpliceCom Operational

90 days ago

99.83 % uptime

Today

M12 DBX - ShoreTel Operational

90 days ago

100.0 % uptime

Today

M12 Giganet - Core Applications Operational

90 days ago

99.77 % uptime

Today

DNS01 Recursive Server Operational

90 days ago

100.0 % uptime

Today

DNS02 Recursive Server Operational

90 days ago

100.0 % uptime

Today

DNS03 Recursive Server Operational

90 days ago

99.42 % uptime

Today

RADIUS01 Server Operational

90 days ago

100.0 % uptime

Today

RADIUS02 Server Operational

90 days ago

99.42 % uptime

Today

SMTP01 Relay Server Operational

90 days ago

100.0 % uptime

Today

SMTP02 Relay Server Operational

90 days ago

99.44 % uptime

Today

NTP01 Server Operational

90 days ago

100.0 % uptime

Today

NTP02 Server Operational

90 days ago

99.42 % uptime

Today

Authoritative DNS Servers Operational

90 days ago

100.0 % uptime

Today

Wholesale Providers Operational

Gamma SIP Trunks Operational

TalkTalk Business SIP Trunks Operational

Horizon Hosted PBX Operational

Contacting us/ Tools/ Portals Operational

90 days ago

99.97 % uptime

Today

E-mail Operational

Telephone Operational

M12 Solutions - Website Operational

Giganet - Website Operational

Giganet - Partner Portal Operational

NetShield Networking Monitoring Operational

90 days ago

99.99 % uptime

Today

This status page - status.m12solutions.co.uk Operational

Help Centre Operational

90 days ago

99.95 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Carrier Engineering Works - ELITE leased lines Oct 22, 00:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SW3

Service Impact: Momentary interruptions in service for up to 4 mins during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Sep 18, 09:31 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 22, 00:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SG1

Service Impact: Momentary interruptions in service for up to 4 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Sep 29, 10:23 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 23, 00:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BT19

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Sep 23, 09:22 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 23, 00:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO33

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 5, 15:09 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 25, 22:00 - Oct 26, 02:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SE5,BN6,CR2,EC2N,EC3A,GU14,GU15,HP12,IP14,KT15, OX26,PO14,PO17,PO3,PO6,PO7,PO8,PO9,RG1,RG24,RH10,SE3,SO15,SR1,SW11,SW1P,SW1V,SW3,SW6,WA2, WC1N and WF14

Service Impact: Momentary interruptions in service for up to 5 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 9, 16:16 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 26, 00:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO22

Service Impact: Momentary interruptions in service for up to 5 Minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Sep 10, 16:52 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 26, 00:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BS1

Service Impact: Momentary interruptions in service for up to 4 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 8, 09:11 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 26, 00:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP5

Service Impact: Momentary interruptions in service for up to 4 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 5, 14:53 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 26, 00:00-06:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 15:03 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CM77

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 25, 14:56 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 26, 01:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP5

Service Impact: Momentary interruptions in service for up to 4 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 2, 13:34 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 26, 23:00 - Oct 27, 06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - KT15

Service Impact: Momentary interruptions in service for up to 7 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 5, 15:04 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 27, 00:00-06:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 15:04 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 27, 22:00 - Oct 28, 06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO7,PO8,PO9 and BN6

Service Impact: Momentary interruptions in service for up to 4 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 14, 17:57 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 27, 22:00 - Oct 28, 06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO6

Service Impact: Momentary interruptions in service for up to 4 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 14, 17:59 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 28, 00:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - KT15

Service Impact: Momentary interruptions in service for up to 4 mins during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Sep 18, 09:30 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 28, 01:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BR8

Service Impact: Momentary interruptions in service for up to 2 hours 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 5, 14:59 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 28, 01:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RH1

Service Impact: Momentary interruptions in service for up to 2 hours 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 2, 13:29 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 28, 22:00 - Oct 29, 06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO15,PO17 and PO14

Service Impact: Momentary interruptions in service for up to 4 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 14, 18:15 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 28, 22:00 - Oct 29, 06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG24

Service Impact: Momentary interruptions in service for up to 4 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 14, 18:12 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 29, 00:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - LS27

Service Impact: Momentary interruptions in service for up to 4 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 5, 15:00 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 29, 22:00 - Oct 30, 04:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG24

Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 19, 14:01 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 30, 00:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PL9 and PL4

Service Impact: Momentary interruptions in service for up to 1 hour 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 14, 17:54 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 30, 00:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RH16

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 19, 13:57 BST

Planned Carrier Engineering Works - ELITE leased lines Nov 3, 01:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PE7

Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 19, 13:59 BST

Planned Carrier Engineering Works - ELITE leased lines Nov 4, 01:00-06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BR8

Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 20, 17:27 BST

System Metrics Month Week Day

Giganet Core Router - Telehouse North

Fetching

Giganet Core Router - Equinix LD8

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Past Incidents

Oct 21, 2020

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 21, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 01:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RH6, PO8 and RH16

Service Impact: Momentary interruptions in service for up to 2 hours 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 2, 13:31 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 21, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 01:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP7

Service Impact: Momentary interruptions in service for up to 2 hours 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 29, 11:06 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 21, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BH15

Service Impact: Momentary interruptions in service for up to 4 mins during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 29, 10:20 BST

Oct 20, 2020

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 01:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RH6 and GU34

Service Impact: Momentary interruptions in service for up to 2 hours 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 29, 10:18 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 01:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU34, SP10 and GU9.

Service Impact: Momentary interruptions in service for up to 2 hours 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 22, 17:12 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SW6

Service Impact: Momentary interruptions in service for up to 5 Minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 11, 10:45 BST

Oct 19, 2020

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RH1

Service Impact: Momentary interruptions in service for up to 4 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 29, 10:19 BST

Oct 18, 2020

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 18, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - TW3

Service Impact: Momentary interruptions in service for up to 4 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 8, 09:14 BST

Oct 17, 2020

Oct 16, 2020

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP10

Service Impact: Momentary interruptions in service for up to 4 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 29, 10:14 BST

Oct 15, 2020

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 15, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - KA30

Service Impact: Momentary interruptions in service for up to 1 hour 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 14, 18:10 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 15, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - KA30

Service Impact: Momentary interruptions in service for up to 2 hours 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 29, 10:17 BST

Oct 14, 2020

Mass service outage - CityFibre ELITE leased line and broadband services - 14/10/20

Postmortem - Read details
Oct 19, 11:22 BST

Resolved - No further updates have been detected and CityFibre have confirmed that their side is stable.

Their initial feedback is that a config error was to blame.

We shall await the full reason for outage (RFO) and will endeavour to update this incident post once this is received.

We apologies for any inconvenience this outage caused.
Oct 14, 14:44 BST

Update - CityFibre's NOC declared an incident affecting their CityFibre on-net circuits as of 13:09.

We await further updates.

But as this time, all our customer CityFibre circuits have been restored as of 13.04.

However we continue to advise caution until the all clear has been notified by CityFibre NOC.

Therefore all CityFibre circuits will continue to be 'at-risk'

Next update from 14.00, or earlier if there is a major issue to report.
Oct 14, 13:17 BST

Monitoring - We have just a moment ago seen all CityFibre circuits restore as of 13:04.

We have not received any further updates from CityFibre's NOC as to the status of this incident, so please consider the circuits still 'at-risk'.

Further updates shall be provided as we learn more.
Oct 14, 13:06 BST

Update - We continue to see all CityFibre on-net circuits down across Ethernet and FTTP broadband connections.

We have raised this to CityFibre's NOC as of 12:40.

We are waiting an update from their NOC as to the status of this incident.

Our NNIs (interconnect from CityFibre's network to ours), is up and running and there are no other known issues on our network.

We will continue to update this status page as soon as we learn more.

We're sorry for the outage experienced.
Oct 14, 12:56 BST

Investigating - We are currently aware of a mass service outage (MSO) affecting all of our CityFibre ELITE (leased line) and UltraBEAM FTTP broadband services.

Start Time: 12:27

Carrier Affected: CityFibre

Areas Affected (if known): UK

Service Impact: Total loss of service.

Further updates will be provided as we learn more.

We apologise for any inconvenience this outage causes.
Oct 14, 12:33 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:02 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO9,BN6,PO7,PO3 and PO8

Service Impact: Momentary interruptions in service for up to 4 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 25, 15:15 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:02 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO6

Service Impact: Momentary interruptions in service for up to 4 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 25, 15:13 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO14

Service Impact: Momentary interruptions in service for up to 5 Minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 10, 16:39 BST

Oct 13, 2020

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 01:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - DT9

Service Impact: Momentary interruptions in service for up to 2 hours 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 5, 14:58 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 01:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - WC1N

Service Impact: Momentary interruptions in service for up to 2 hours 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 5, 14:56 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CM1

Service Impact: Momentary interruptions in service for up to 4 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 29, 11:05 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 22:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - OX26

Service Impact: Momentary interruptions in service for up to 4 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 25, 14:58 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 13, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG24

Service Impact: Momentary interruptions in service for up to 20 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 18, 09:27 BST

Oct 12, 2020

Planned Carrier Engineering Works - Broadband services - 10/12/2020

Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:01 BST

Scheduled - Our broadband wholesale carrier have announced planned engineering works that will affect some of our broadband services. (SuperBOLT, UltraBOLT, UltraBEAM services may be affected)

Affecting: Customers in the following postcode districts - CO1

Service Impact: Momentary interruptions in service for up to 5 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 8, 09:30 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:01 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - WA2

Service Impact: Momentary interruptions in service for up to 5 Minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 10, 16:40 BST

Oct 11, 2020

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 11, 05:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts BN6,GU14,HP12,KT15,PO14,PO17,PO3, PO7,PO8,PO9,RG1,RG24 and SO15

Service Impact: Momentary interruptions in service for up to 7 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 25, 15:11 BST

Oct 10, 2020

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG21, SO23

Service Impact: Momentary interruptions in service for up to 5 Minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 10, 16:49 BST

Planned Carrier Engineering Works - Giganet Local

Completed - The scheduled maintenance has been completed.
Oct 10, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 20:01 BST

Scheduled - We are announcing some planned exchange engineering works that will affect some of our Giganet Local customers, including broadband and leased line services.

Affecting: Customers in Salisbury, Basingstoke, Winchester

Service Impact: At risk - no outage anticipated

Tasks: One of our providers has announced that they will be taking down one of our links from Basingstoke to London, traffic should re-route and so only a momentary interruption should be noticed, if any.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 9, 16:21 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 10, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO9

Service Impact: Momentary interruptions in service for up to 20 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 23, 09:07 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 10, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 15:21 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SE1

Service Impact: Momentary interruptions in service for up to 4 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 25, 14:50 BST

Oct 9, 2020

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 9, 14:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 10:30 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO3

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 8, 16:12 BST

Oct 8, 2020

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 8, 06:15 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:15 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP1

Service Impact: Momentary interruptions in service for up to 5 Minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 10, 16:47 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:01 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SG12

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 29, 10:15 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:01 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - TW3

Service Impact: Momentary interruptions in service for up to 4 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 25, 15:00 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:01 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BN17

Service Impact: Momentary interruptions in service for up to 4 mins during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 23, 09:19 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SR1 and SE3

Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 25, 14:53 BST

Oct 7, 2020

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 7, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - KA30

Service Impact: Momentary interruptions in service for up to 7 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 5, 15:05 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 7, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:01 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CO9

Service Impact: Momentary interruptions in service for up to 4 mins during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 23, 09:16 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Oct 7, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:01 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG22, SO23

Service Impact: Momentary interruptions in service for up to 5 Minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Sep 10, 16:46 BST

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