Giganet Status Page Status

Giganet Status Page

All Systems Operational

About This Site

At Giganet, transparency is one of our core values. Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.

On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for e-mail, SMS, Twitter or web hook updates.

2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us via service@giga.net.uk or via telephone on 0330 333 3006.

However for any critical/P1 issues, please contact us by telephone. At this time, 24x7 telephone support is only offered for business customers.

Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled. However, individual line issues will be dealt with Monday to Friday 8am to 6pm.

We use Google Analytics on this status page.

Uptime over the past 90 days. View historical uptime.

Giganet - Broadband and Internet Operational

90 days ago

99.95 % uptime

Today

Giganet Core - Routing Operational

90 days ago

99.98 % uptime

Today

Giganet Core - Broadband Routing (LNS) Operational

90 days ago

100.0 % uptime

Today

Giganet Core - IP Transit Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Peering Operational

90 days ago

100.0 % uptime

Today

Giganet Core - MPLS PWANs Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Hosted Firewalls Operational

90 days ago

100.0 % uptime

Today

Carrier - ELITE/IGNITE (Leased line) Operational

90 days ago

99.89 % uptime

Today

Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) Operational

90 days ago

99.73 % uptime

Today

Giganet - Data Centres & Points of Presence Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Telehouse North Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Equinix LD8 Operational

90 days ago

100.0 % uptime

Today

Giganet Core - Telehouse East Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Basingstoke Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Winchester Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Salisbury Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Portsmouth Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Swindon Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Slough Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Bracknell Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Ferndown Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Worthing Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Worcester Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Southend Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Reading Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Peterborough Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Maidenhead Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Lowestoft Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Gloucester Operational

90 days ago

100.0 % uptime

Today

Giganet Local - Cambridge Operational

90 days ago

100.0 % uptime

Today

M12 - Voice Services Operational

90 days ago

100.0 % uptime

Today

M12 SIP Trunks - THN SBC Operational

M12 SIP Trunks - LD8 SBC Operational

M12 DBX - SpliceCom Operational

90 days ago

100.0 % uptime

Today

M12 DBX - ShoreTel Operational

90 days ago

100.0 % uptime

Today

M12 Giganet - Core Applications Operational

90 days ago

100.0 % uptime

Today

DNS01 Recursive Server Operational

90 days ago

100.0 % uptime

Today

DNS02 Recursive Server Operational

90 days ago

100.0 % uptime

Today

DNS03 Recursive Server Operational

90 days ago

100.0 % uptime

Today

RADIUS01 Server Operational

90 days ago

100.0 % uptime

Today

RADIUS02 Server Operational

90 days ago

100.0 % uptime

Today

SMTP01 Relay Server Operational

90 days ago

100.0 % uptime

Today

SMTP02 Relay Server Operational

90 days ago

100.0 % uptime

Today

NTP01 Server Operational

90 days ago

100.0 % uptime

Today

NTP02 Server Operational

90 days ago

100.0 % uptime

Today

Authoritative DNS Servers Operational

90 days ago

100.0 % uptime

Today

Wholesale Providers Operational

Gamma SIP Trunks Operational

TalkTalk Business SIP Trunks Operational

Horizon Hosted PBX Operational

Contacting us/ Tools/ Portals Operational

90 days ago

94.91 % uptime

Today

E-mail Operational

Telephone Operational

M12 Solutions - Website Operational

Giganet - Website Operational

Giganet - Partner Portal Operational

NetShield Networking Monitoring Operational

90 days ago

89.82 % uptime

Today

This status page Operational

Help Centre Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Carrier Engineering Works - ELITE leased lines Sep 26, 2022 23:00 - Sep 27, 2022 06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG24, RG22, RG21, SP4, SP3,SP1

Service Impact: Momentary interruptions in service for up to 7 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Posted on Aug 24, 2022 - 15:38 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 4, 2022 18:30 - Oct 5, 2022 06:30 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SE6, SE13, SE26

Service Impact: Momentary interruptions in service for up to 12 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Posted on Sep 21, 2022 - 11:29 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 6, 2022 00:01-06:01 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RM7

Service Impact: The planned outage is expected to occur between 00:01am and 02:00am and should only last for up to 30 minutes. However should we incur any card failure and a replacement is required then as a worse case we will need to use the 6 hour change window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Posted on Sep 20, 2022 - 10:17 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 6, 2022 18:00 - Oct 7, 2022 06:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - NE1, CF35

Service Impact: Momentary interruptions in service for up to 12 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Posted on Sep 21, 2022 - 16:08 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 7, 2022 00:01-06:01 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - W2, SE6, OX11

Service Impact: The planned outage is expected to occur between 00:01am and 02:00am and should only last for up to 30 minutes or if notified for 5 minutes where this is for Network Re-convergence only. However, should we incur any card failure and a replacement is required then as a worse case we will need to use the 6 hour change window

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Posted on Sep 20, 2022 - 10:37 BST

Planned Carrier Engineering Works Oct 9, 2022 08:00 - Oct 12, 2022 08:00 BST

One of our wholesale carriers have announced scheduled annual maintenance to the data centers, this will be ongoing from 9th October- 11th October but will have no planned service impact.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact service@giganet.uk.
Posted on Sep 05, 2022 - 14:02 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 10, 2022 22:00 - Oct 11, 2022 02:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts -
BA1, BA11, CB4, CR3, CV21, E8, EC3, GU15, GU21, IG11, IP1, KT16, LE12, LS11, LS1, ME20, NG7, NN7, NR1
NW3, OX1, OX26, PO1, PO17, PO6, RG1, RG24, RH11, SE10, SE13, SE5, SO15, SO19, SO50, SW11, W1J, WF14
WN3

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Posted on Aug 18, 2022 - 10:40 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 11, 2022 00:01-06:01 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - IG11, RM10, RM8

Service Impact: The planned outage is expected to occur between 00:01am and 02:00am and should only last for up to 30 minutes.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Posted on Sep 22, 2022 - 11:30 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 11, 2022 00:01-06:01 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PL9, KA10, CF37

Service Impact: . The planned outage is expected to occur between 00:01am and 02:00am and should only last for up to 30 minutes.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Posted on Sep 22, 2022 - 15:57 BST

Planned Carrier Engineering Works - ELITE leased lines Oct 26, 2022 07:00 - Oct 28, 2022 07:00 BST

One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting all customers

Service Impact: Momentary interruptions in service for up to 48 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Posted on Sep 20, 2022 - 15:45 BST

System Metrics Month Week Day

Giganet Core Router - Telehouse North

Fetching

Giganet Core Router - Equinix LD8

Fetching

Past Incidents

Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

Planned Carrier Engineering Works

Completed - The scheduled maintenance has been completed.
Sep 21, 22:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:01 BST

Scheduled - One of our wholesale carriers have announced planned maintenance works.

Please be advised that Equinix engineers will be performing a planned software upgrade on our platform Equinix Fabric. It is expected that you will experience loss of redundancy, however, there will be no service interruption due to the activity

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Sep 6, 16:04 BST

Planned Carrier Engineering Works

Completed - The scheduled maintenance has been completed.
Sep 21, 11:25 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:01 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our customers

Loss of redundancy but no impact to your service.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Sep 20, 15:40 BST

Sep 20, 2022

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 20, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - WR11, LS27, GU31, LA1

Service Impact: Momentary interruptions in service for up to 30 Minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Sep 7, 15:38 BST

Planned Carrier Engineering Works - Giganet Local

Completed - The scheduled maintenance has been completed.
Sep 20, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 BST

Scheduled - We are announcing some planned exchange engineering works that will affect some of our Giganet Local customers, including broadband and leased line services.

Affecting: Portsmouth

Service Impact: At risk - no outage anticipated

Tasks: We are required to carry out joint audit, to determine existing splicing and condition of joint enclosure.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Aug 18, 16:47 BST

Sep 19, 2022

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 16, 17:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following districts- South Gyle

Service Impact: At risk, reduced resiliency during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Sep 1, 15:14 BST

Sep 15, 2022

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 15, 17:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:01 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following districts- South Gyle

Service Impact: At risk, reduced resiliency during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Sep 1, 15:09 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 00:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO33

Service Impact: Momentary interruptions in service for up to 3 hours 59 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Aug 24, 14:33 BST

Sep 14, 2022

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 14, 17:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following districts- South Gyle

Service Impact: At risk, reduced resiliency during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Sep 1, 15:13 BST

Sep 13, 2022

No incidents reported.

Sep 12, 2022

Giganet Business PBX Customers

Completed - The scheduled maintenance has been completed.
Sep 12, 19:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 19:00 BST

Scheduled - Our carrier will be carrying out work to upgrade the software of the SBC for the Teams Trunks.
Services Impacted: “At risk” for Giganet Business PBX customers utilising Teams integration. Only Teams client calls will be potentially affected.

Affecting: Giganet Business PBX customers utilising Teams integration.

Service Impact: At risk- the expected downtime will be 5 minutes within the 30 minute maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Sep 7, 13:53 BST

Planned Carrier Engineering Works

Completed - The scheduled maintenance has been completed.
Sep 12, 13:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:01 BST

Scheduled - Our broadband wholesale carrier have announced planned engineering works that will mean your services are at risk for the duration of the maintenance.

Affecting: Swindon

Service Impact: At risk - no outage anticipated

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact service@giganet.uk.
Sep 9, 09:30 BST

Service outage - ELITE leased line services - 09/09/2022

Resolved - Following 48 hours of monitoring affected circuits and no further issues being reported, we have now closed this incident and have updated the status to Resolved.

We will work with our partner(s) to mitigate the risk of this happening again.

Again, apologies for any inconvenience this may have caused.
Sep 12, 08:40 BST

Monitoring - All affected services impacted by this outage now appear to be back online. We are however still working with our partner to understand the the root cause.

We will monitor the affected circuits for the next 48 hours before closing this issue.

Apologies for any inconvenience this has caused.
Sep 9, 16:28 BST

Identified - Our partner carrier have advised that they have identified the fault and are looking to restore service as quickly as possible.

As soon as we have more information we will provide a further update.

Apologies for any inconvenience this has caused.
Sep 9, 15:44 BST

Investigating - We are currently aware of a service outage affecting some of our ELITE (leased line) services.

Start Time: 13:45

Carrier Affected: TTB

Areas Affected (if known): Nationwide

Service Impact: Loss of Service

Further updates will be provided as we learn more.

We apologise for any inconvenience this outage causes.
Sep 9, 14:17 BST

Sep 11, 2022

Planned Exchange Engineering Works - Giganet Local

Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:00 BST

Scheduled - One of our carriers is announcing some planned exchange engineering works that will affect all of our Giganet customers, including broadband and leased line services.

Affecting: All Giganet customers

Service Impact: At risk for the duration of the planned maintenance window, clients may notice increased latency for the duration of this maintenance while traffic is taking alternative paths.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Aug 18, 16:23 BST

Planned Carrier Engineering Works - ELITE leased lines

Completed - The scheduled maintenance has been completed.
Sep 11, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 BST

Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BN1, BN14, BN15, BN3, PO21, RG21, RH10, SO23

Service Impact: Services will remain at risk for the duration of the works.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.
Aug 19, 10:13 BST

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