Giganet Status Page
Update - Connectivity to Swindon and Gloucester has remained stable since last night with no further interruptions.

The network in these two locations remains 'at-risk' whilst the backhaul has been re-routed.

We are expecting further updates later today from the carrier on the root cause, as well as the steps to restore full resilient backhaul (the connectivity which links these exchanges back to our core network).

We do intend to publish a reason for outage on this status page once we receive this from the carrier. This may not be released for a few days.

May 23, 11:25 BST
Monitoring - Shortly before 21:00, connectivity was restored to our Gloucester exchange, followed at 21:38 with our Swindon Exchange.

All services will have restored following this, with the last remaining Gloucester services being restored shortly after 22:00.

Should any customer in Swindon or Gloucester continue to experience an interruption, please reboot your router. If following this there is still a problem, please contact us for further investigations.

Services from the Swindon and Gloucester exchanges are considered 'at-risk', as our carrier's network engineering team has re-routed the circuits via an alternative path.

We await the carrier's reason for outage, however initial indications suggest multiple failures within their network preventing the automated failover as designed.

At this time, all services in Swindon and Gloucester remain 'at-risk' given the re-routing.
An emergency change window shall be organised in the coming days to restore the protected backhaul service once our carrier has fully investigated the problem.

We apologise for the extended interruption today.

May 22, 22:22 BST
Update - In the past few minutes, connectivity has been restored to Swindon.

The majority of services in Gloucester have restored, and we expect the remaining Gloucester based services to restore within the next 30 minutes.

Further updates shall be provided in the next half an hour.

May 22, 21:44 BST
Update - Our carrier are still awaiting the delivery of the replacement hardware to the datacentre.
May 22, 20:47 BST
Update - We have received a further update from our carrier.
Their engineer remains onsite at the data centre.
Currently they are awaiting replacement hardware parts to arrive at the datacentre having determined that this is required.

At this time, there is no estimated time for the replacement parts arriving, although we have chased for this information.
We continue to receive hourly updates and will pass on further news as we receive this.

We have escalated with the carrier, and this case has the attention of the Giganet executive team.

We apologise for the length that this service disruption is taking.

May 22, 19:13 BST
Update - The engineer arrived on site shortly after 5pm and have commenced their investigations.

We are expecting an update from them shortly.

May 22, 18:06 BST
Update - Apologies for the late update.
The carrier has identified that a possible faulty element with their network in one of their Birmingham data centres.

An engineer was been dispatched to the data centre to investigate.
Their ETA is 17:00.

We expect to hear more after their visit.

May 22, 16:23 BST
Update - The carrier has engaged their networking vendor as well as their tier 3 engineers. They continue to try to identify the root cause.

The next update is scheduled for 15:30 or before.

May 22, 14:44 BST
Update - The carrier are still working on the problem.

They will provide us another update by 14:30.

We are escalating to receive more information on the problem and estimated time to restore.

We apologise for the continued service disruption.

May 22, 13:38 BST
Update - We are still waiting for the carrier’s update on the situation. This has been delayed.

Their update is expected within the next 20 minutes.

May 22, 13:19 BST
Identified - This outage is also affecting customers in Gloucester.

Our backhaul carrier has confirmed a major outage within their core network that is affecting our Swindon and Gloucester exchanges.

Next update is expected within 20 minutes.

We apologise for the continued interruption in your service.

May 22, 12:44 BST
Investigating - We are currently observing an outage on our backhaul circuit to our Swindon exchange. This provides connectivity to all CityFibre broadband connections in this area.

The service failed at approximately 11:55.

We have remotely checked our router in Swindon exchange and it’s healthy.

We are suspecting at this time a backhaul outage.

We are raising this to the carrier for investigation.

At this time all all Swindon CityFibre broadband circuits are affected.

We apologise for any inconvenience and will update the status as soon as we learn more.

May 22, 12:10 BST

About This Site

At Giganet, transparency is one of our core values. Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.

On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for e-mail, SMS, Twitter or web hook updates.

2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us via service@giga.net.uk or via telephone on 0330 333 3006.

However for any critical/P1 issues, please contact us by telephone. At this time, 24x7 telephone support is only offered for business customers.

Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled. However, individual line issues will be dealt with Monday to Friday 8am to 6pm.

We use Google Analytics on this status page.

Giganet - Broadband and Internet ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Routing ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Broadband Routing (LNS) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - IP Transit ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Peering ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - MPLS PWANs ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Hosted Firewalls ? Operational
90 days ago
100.0 % uptime
Today
Carrier - ELITE/IGNITE (Leased line) ? Operational
90 days ago
100.0 % uptime
Today
Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) ? Operational
90 days ago
100.0 % uptime
Today
Giganet - Data Centres & Points of Presence ? Operational
90 days ago
99.91 % uptime
Today
Giganet Core - Telehouse North Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Basingstoke Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Winchester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Salisbury Operational
90 days ago
99.72 % uptime
Today
Giganet Local - Portsmouth Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Swindon Operational
90 days ago
98.95 % uptime
Today
Giganet Local - Slough Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Bracknell Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Ferndown Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Worthing Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Worcester Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Southend Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Reading Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Peterborough Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Maidenhead Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Lowestoft Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Gloucester Operational
90 days ago
98.97 % uptime
Today
Giganet Local - Cambridge Operational
90 days ago
100.0 % uptime
Today
M12 - Voice Services ? Operational
90 days ago
100.0 % uptime
Today
M12 SIP Trunks - THN SBC ? Operational
M12 SIP Trunks - LD8 SBC ? Operational
M12 DBX - SpliceCom ? Operational
90 days ago
100.0 % uptime
Today
M12 DBX - ShoreTel ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Core Applications ? Operational
90 days ago
100.0 % uptime
Today
DNS01 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS02 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS03 Recursive Server Operational
90 days ago
100.0 % uptime
Today
RADIUS01 Server ? Operational
90 days ago
100.0 % uptime
Today
RADIUS02 Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP01 Relay Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP02 Relay Server Operational
90 days ago
100.0 % uptime
Today
NTP01 Server ? Operational
90 days ago
100.0 % uptime
Today
NTP02 Server ? Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers ? Operational
90 days ago
100.0 % uptime
Today
Wholesale Providers ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Horizon Hosted PBX ? Operational
Contacting us/ Tools/ Portals ? Operational
90 days ago
99.99 % uptime
Today
E-mail Operational
Telephone Operational
M12 Solutions - Website Operational
Giganet - Website ? Operational
Giganet - Partner Portal ? Operational
NetShield Networking Monitoring Operational
90 days ago
99.99 % uptime
Today
This status page Operational
Help Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CM3, CO9, IP7

Service Impact: Momentary interruptions in service for up to two and a half hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giganet.uk.

Posted on Apr 12, 15:42 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - IP14, CB4.

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on May 11, 15:10 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - MK10

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on May 11, 15:16 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: All customers

Service Impact: None expected

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on May 11, 15:47 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BH21

Service Impact: Momentary interruptions in service for up to half an hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on May 27, 10:48 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO50

Service Impact: Momentary interruptions in service during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on May 24, 09:05 BST
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 09:02 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - B49, CV36, LS27, SN3, SN11, WR11

Service Impact: Momentary interruptions in service for up to two and a half hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giganet.uk.

Apr 28, 08:59 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SA73

Service Impact: Momentary interruptions in service for up to two and a half hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on May 27, 10:40 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PE7, LE16 and MK19

Service Impact: Momentary interruptions in service for up to 2 hours and 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giganet.uk.

Posted on May 4, 20:11 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BH15

Service Impact: Momentary interruptions in service for up to half an hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on May 27, 11:02 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP10

Service Impact: Momentary interruptions in service for up to one hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

Posted on May 27, 10:56 BST
Giganet Core Router - Telehouse North ?
Fetching
Giganet Core Router - Equinix LD8 ?
Fetching
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022
Completed - The scheduled maintenance has been completed.
May 26, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:01 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CV21

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

May 9, 16:51 BST
May 25, 2022
Completed - The scheduled maintenance has been completed.
May 25, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 18:00 BST
Update - We will be undergoing scheduled maintenance during this time.
May 11, 15:06 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CR3, CV21

Service Impact: Momentary interruptions in service for up to 5 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

May 11, 15:02 BST
May 24, 2022
May 23, 2022
Completed - The scheduled maintenance has been completed.
May 23, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 10:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - E14, SE3, SW3, SW6

Service Impact: Momentary interruptions in service for up to 40 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

May 13, 13:43 BST
May 22, 2022
Completed - The scheduled maintenance has been completed.
May 22, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - W1J, W1G, EC3A, EC1Y, EC2R, EC2A

Service Impact: Momentary interruptions in service for up to 150 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

May 13, 13:55 BST
Completed - The scheduled maintenance has been completed.
May 22, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - EC3A, EC1Y, EC2R, EC2A, W1J and W1G

Service Impact: Momentary interruptions in service for up to 2 hours 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giganet.uk

May 4, 20:08 BST
May 21, 2022
Completed - The scheduled maintenance has been completed.
May 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:01 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SW1V, SW1P

Service Impact: Momentary interruptions in service for up to 15 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

May 20, 15:24 BST
May 20, 2022
Completed - The scheduled maintenance has been completed.
May 20, 06:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:01 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: All customers

Service Impact: Momentary interruptions in service for up to 60 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact service@giganet.uk.

May 19, 16:40 BST
Completed - The scheduled maintenance has been completed.
May 20, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:30 BST
Scheduled - We need to perform some planned engineering works that will affect some of our broadband and Elite line services.

Affecting: Residential Customers in Swindon

Date & time of maintenance window: 20/05/22 04:30 - 20/05/22 06:00

Service Impact: Intermittent outages expected for around 1 hour during the maintenance window.

Tasks: Software Upgrade

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giganet.uk.
Giganet - Broadband and Internet - Carrier - SuperBOLT/SuperBEAM/UltraBEAM/Ultr

Apr 28, 16:11 BST
May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 01:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 17:29 BST
Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 15:31 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BR8, CO9, SG1, PE7, NR20, TN14

Service Impact: Momentary interruptions in service for up to 2 hours and 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giganet.uk.

Apr 7, 11:53 BST
May 18, 2022

No incidents reported.

May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 06:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - E14

Service Impact: No impact to services is expected.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.

Apr 13, 13:54 BST
Completed - The scheduled maintenance has been completed.
May 17, 06:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - NR20

Service Impact: Momentary interruptions in service for up to one hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giganet.uk.

Apr 27, 11:49 BST
Completed - The scheduled maintenance has been completed.
May 17, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 01:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - TN16

Service Impact: Momentary interruptions in service for up to 2 hours and 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giganet.uk.

Apr 7, 11:56 BST
May 16, 2022
Completed - The scheduled maintenance has been completed.
May 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SN3

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giganet.uk.

May 4, 20:18 BST
Completed - The scheduled maintenance has been completed.
May 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - DT9

Service Impact: No downtime expected, connections are deemed at risk.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giganet.uk.

Apr 7, 11:49 BST
Completed - The scheduled maintenance has been completed.
May 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SA1

Service Impact: Momentary interruptions in service for up to two and a half hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giganet.uk.

Apr 4, 15:24 BST
May 15, 2022
Completed - The scheduled maintenance has been completed.
May 15, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:01 BST
Scheduled - Our broadband wholesale carrier have announced planned engineering works that will affect some of our broadband services. (SuperBOLT, UltraBOLT, UltraBEAM services may be affected)

Date & time of maintenance window: 14/05/22/ 18:00 - 15/05/22 11:00

Service Impact: Circuits are considered at risk, however no outage is anticipated. Momentary interruptions in service for up to 17 hours during the maintenance window.

Tasks: Supplier will be carrying out works that will impact our circuit

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giganet.uk.

Apr 29, 16:46 BST
May 14, 2022