Giganet Status Page
Planned Carrier Engineering Works - ELITE leased lines
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - TW3

Service Impact: Momentary interruptions in service for up to 10 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.

About This Site

At Giganet, transparency is one of our core values.
Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.
On this page you will find details on how we're doing!

1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for E-mail, SMS, Twitter or web hook updates.
2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.

If you have any questions not answered here, please contact us at
Giganet: support@giga.net.uk or https://support.giga.net.uk/hc/en-gb
M12 Solutions/DBX: support@m12solutions.co.uk or https://support.m12solutions.co.uk/hc/en-gb

However for any critical/P1 issues, please contact us by phone using the 24x7 support numbers provided to you.

At this time, 24x7 telephone support is only offered for business customers.
Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled, however individual line issues will be dealt with Mon-Fri 9am-5.30pm.

We use Google Analytics on this status page.

Uptime over the past 90 days. View historical uptime.
Giganet - Broadband and Internet ? Under Maintenance
90 days ago
99.82 % uptime
Today
Giganet Core - Routing ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Broadband Routing (LNS) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - IP Transit ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Peering ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - MPLS PWANs ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Hosted Firewalls ? Operational
90 days ago
100.0 % uptime
Today
Carrier - ELITE/IGNITE (Leased line) ? Under Maintenance
90 days ago
98.78 % uptime
Today
Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) ? Operational
90 days ago
99.81 % uptime
Today
Giganet - Data Centres & Points of Presence ? Operational
90 days ago
99.99 % uptime
Today
Giganet Core - Telehouse North Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Basingstoke Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Winchester Operational
90 days ago
99.99 % uptime
Today
Giganet Local - Salisbury Operational
90 days ago
100.0 % uptime
Today
Giganet CityFibre - Portsmouth Operational
90 days ago
100.0 % uptime
Today
M12 - Voice Services ? Operational
90 days ago
100.0 % uptime
Today
M12 SIP Trunks - THN SBC ? Operational
M12 SIP Trunks - LD8 SBC ? Operational
M12 DBX - SpliceCom ? Operational
90 days ago
100.0 % uptime
Today
M12 DBX - ShoreTel ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Core Applications ? Operational
90 days ago
100.0 % uptime
Today
DNS01 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS02 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS03 Recursive Server Operational
90 days ago
100.0 % uptime
Today
RADIUS01 Server ? Operational
90 days ago
100.0 % uptime
Today
RADIUS02 Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP01 Relay Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP02 Relay Server Operational
90 days ago
100.0 % uptime
Today
NTP01 Server ? Operational
90 days ago
100.0 % uptime
Today
NTP02 Server ? Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers ? Operational
90 days ago
100.0 % uptime
Today
Wholesale Providers ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Horizon Hosted PBX ? Operational
Contacting us/ Tools/ Portals ? Operational
90 days ago
100.0 % uptime
Today
E-mail Operational
Telephone Operational
M12 Solutions - Website Operational
Giganet - Website ? Operational
Giganet - Partner Portal ? Operational
NetShield Networking Monitoring Operational
90 days ago
100.0 % uptime
Today
This status page Operational
Help Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned Carrier Engineering Works - ELITE leased lines Dec 2, 00:00-06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - DT6
Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 23, 13:42 GMT
Planned Core Engineering Works - Broadband Services - 02/12/2021 Dec 2, 00:00-06:00 GMT
We are announcing planned core engineering works that will affect some of our Giganet broadband services.

Affecting: Legacy, SuperBOLT, UltraBOLT, UltraBEAM broadband services

Date & time of maintenance window: 02/12/2021 00:00 - 02/12/2021 06:00.

Service Impact: We have been informed that one of our carriers are carrying out essential maintenance on their network. We have been informed that there will be a total downtime of 10 minutes during this window, although some customers may notice a brief disconnection of services. Because of this customers on a DSL, FTTC or FTTP connections are considered at risk of degraded performance during these times.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers where their Giganet broadband service is a backup to a primary ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Dec 2, 00:00 GMT
Planned Exchange Engineering Works - Giganet Local Dec 2, 19:00 - Dec 3, 06:00 GMT
We are announcing some planned exchange engineering works that will affect some of our Giganet Local customers, including broadband and leased line services.

Affecting:

Date & time of maintenance window: - 02/12/2021 19:00 - 03/12/2021 07:00

Service Impact: Traffic will be getting re-routed therefore services should still remain live, however they will be deemed "at risk" and will experience downgraded performance during this maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 23, 13:51 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 2, 20:00 - Dec 3, 06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - TW3

Service Impact: Momentary interruptions in service for up to 10 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 15, 21:08 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 3, 00:00-06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - WR11

Service Impact: Momentary interruptions in service for up to 01:00 during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Oct 12, 17:14 BST
Planned Carrier Engineering Works - ELITE leased lines Dec 3, 00:00-06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - WR11

Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 18, 10:26 GMT
Core Maintenance Works - Telehouse North - 04/12/2021 Dec 4, 00:00-06:00 GMT
We are announcing planned maintenance works to our core network that will affect the following Giganet services:

VoIP, MPLS, Full Fibre and ELITE services

Date and time of maintenance window: 04/12/21 00:00 - 04/12/21 06:00.

Service Impact: Service outage for 15 minutes for services terminating in Telehouse North and potential service degradation for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned maintenance works causes. Planned maintenance works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 22, 15:32 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 4, 00:00-06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO9

Service Impact: Momentary interruptions in service for up to 2 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 30, 08:41 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 4, 22:00 - Dec 5, 06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - W1J

Service Impact: Momentary interruptions in service for up to 2 hours 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 15, 21:03 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 4, 23:00 - Dec 5, 08:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - DE74

Service Impact: Momentary interruptions in service for up to 9 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 30, 08:45 GMT
Maintenance Works - Core Network - 06/12/2021 Dec 6, 00:00-01:00 GMT
We are announcing planned maintenance works to our core network that will affect the following Giganet services:

MPLS

Date and time of maintenance window: 06/12/21 00:00 - 06/12/21 01:00.

Service Impact: Intermittent connectivity loss for up to an hour during the maintenance window.

We apologise for any inconvenience this planned maintenance works causes. Planned maintenance works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 22, 15:37 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 7, 00:00-06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - TN16

Service Impact: Momentary interruptions in service for up to 3 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 22, 10:22 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 7, 18:00 - Dec 8, 07:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - E14

Service Impact: Momentary interruptions in service for up to 10 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 10, 17:34 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 7, 20:00 - Dec 8, 06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - S44

Service Impact: Momentary interruptions in service for up to 10 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 15, 20:56 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 8, 20:00 - Dec 9, 06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - S44

Service Impact: Momentary interruptions in service for up to 10 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 15, 20:58 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 8, 22:00 - Dec 9, 06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - W1J, EC3A, EC2A

Service Impact: Momentary interruptions in service for up to 2 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 18, 10:26 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 9, 01:00-06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers nationwide could potentially be affected.

Service Impact: Momentary interruptions in service for up to 2 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 30, 08:43 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 10, 00:00-06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SA1

Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 30, 08:42 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 13, 00:00-06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SA73

Service Impact: Momentary interruptions in service for up to 90 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 30, 08:31 GMT
Planned Carrier Engineering Works - ELITE leased lines Dec 14, 01:00-07:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - TN14

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 30, 08:40 GMT
Planned Carrier Engineering Works - ELITE leased lines Jan 14, 01:00-06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SG1

Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 4, 17:15 GMT
System Metrics Month Week Day
Giganet Core Router - Telehouse North ?
Fetching
Giganet Core Router - Equinix LD8 ?
Fetching
Past Incidents
Dec 1, 2021
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP8 & SP7.

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 23, 13:43 GMT
Planned Core Engineering Works - Broadband Services - 01/12/2021
Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:00 GMT
Scheduled - We are announcing planned core engineering works that will affect some of our Giganet broadband services.

Affecting: Legacy, SuperBOLT, UltraBOLT, UltraBEAM broadband services

Date & time of maintenance window: 01/12/2021 - 01/02/2021 06:00.

Service Impact: We have been informed that one of our carriers are carrying out essential maintenance on their network. We have been informed that there will be a total downtime of 10 minutes during this window, although some customers may notice further brief disconnections of services. Because of this customers on a DSL, FTTC or FTTP connections are considered at risk of degraded performance during these times.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers where their Giganet broadband service is a backup to a primary ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 23, 13:37 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 02:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - LS27

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 18, 10:13 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - HP10

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 10, 17:30 GMT
Nov 30, 2021

No incidents reported.

Nov 29, 2021
Mass service outage - ELITE leased line services - 25/11/2021
Resolved - This incident has now been resolved by CityFibre. We have requested the full reason for the outage (RFO) and will endeavor to update this incident post once this is received.

We apologies for the inconvenience.
Nov 29, 15:18 GMT
Update - We are continuing to monitor for any further issues.
Nov 25, 15:41 GMT
Monitoring - A fix has been implemented by CityFibre engineers.

We will continue to monitor services.

We shall await the full reason for outage (RFO) and will endeavor to update this incident post once this is received.
Nov 25, 11:58 GMT
Investigating - We are receiving reports from multiple customers nationwide, experiencing intermittent connectivity on CityFibre ELITE leased line services.

CityFibre engineers are still investigating an issue with their IP network in the Milton Keynes area and services that may traverse this location, resulting in total loss of service or intermittent faults on existing services.

Further updates will be provided as we learn more.
Nov 25, 10:58 GMT
Identified - We can see the majority of Milton Keynes services have now been restored.

Services that have not yet been restored, CityFibre continue to investigate.

All services affected by this incident are still deemed at risk until we receive the all-clear.

We apologise for any inconvenience this outage caused.
Nov 25, 10:31 GMT
Update - The CityFibre Incident Team is currently investigating.

We will continue to update this status page as soon as we learn more.

We apologise again for any inconvenience this outage causes.
Nov 25, 09:33 GMT
Investigating - We are currently aware of a mass service outage (MSO) affecting some of our ELITE (leased line) services.

Carrier Affected: CityFibre

Areas Affected (if known): Milton Keynes

Service Impact: Loss of service

Further updates will be provided as we learn more.

We apologise for any inconvenience this outage causes.
Nov 25, 08:42 GMT
Salisbury Exchange degraded performance due to primary backhaul circuit failure - 23/11/2021
Resolved - Carrier has confirmed damaged fibre has been repaired. Services in Salisbury, Basingstoke and Winchester are no longer deemed at risk.

We apologies for the inconvenience.
Nov 29, 15:16 GMT
Monitoring - Carrier has repaired the damaged fibre but remains on-site conducting further works for other affected services. Giganet NOC will continue to monitor both the primary and secondary links.

Customers whose service routes via the Salisbury exchange (Salisbury, Basingstoke and Winchester) will see performance resumed but services should be deemed at risk until further works have been completed by the carrier.

We apologies for any inconvenience this causes.
Nov 25, 11:51 GMT
Update - Works have been ongoing overnight to repair the fibre break. Carrier engineers remain on-site alongside civil and traffic management.

We apologies for any inconvenience this causes. Further updates shall be provided on this incident.
Nov 24, 10:16 GMT
Update - Carrier has identified a fibre break and has teams on-site conducting works to fix the damaged fibre.

Customers whose service routes via the Salisbury exchange (Salisbury, Basingstoke and Winchester) will be online, but performance may be degraded whilst this incident is ongoing;- reduced speeds/increased latency/increased packet loss.

We apologies for any inconvenience this causes. Further updates shall be provided on this incident.
Nov 23, 18:53 GMT
Update - Carrier has discovered a fibre fault in the Salisbury area. Carrier engineers are currently liaising and investigating the fault.

We apologies for any inconvenience this causes. Further updates shall be provided on this incident.
Nov 23, 14:49 GMT
Identified - Carrier has identified a fault in their network. Engineers have been dispatched to investigate.

We apologies for any inconvenience this causes. Further updates shall be provided on this incident once engineers arrive on site.
Nov 23, 12:00 GMT
Investigating - We are currently investigating one of our backhaul circuits in the Salisbury exchange being down.
It failed at 10:02
We have escalated the outage to the carrier and are awaiting their update on the problem.

Customer services have re-routed over our diverse backhaul circuit, however, there will be degraded performance during this time.

At this time, customers whose service routes via the Salisbury exchange (Salisbury, Basingstoke and Winchester) will be online, but performance may be degraded whilst this incident is ongoing;- reduced speeds/increased latency/increased packet loss.

We apologies for any inconvenience this causes.

Further updates shall be provided on this incident reference once we hear back from our carrier.
Nov 23, 10:35 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Nov 29, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - TR16

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 10, 17:31 GMT
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Nov 24, 2021
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Nov 24, 08:23 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 20:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CM1 & IG11

Service Impact: Momentary interruptions in service between the hours of 20:00 & 06:00 during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 18, 10:39 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Nov 24, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 18:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO6

Service Impact: Momentary interruptions in service for up to 10 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 25, 16:04 BST
Planned Core Engineering Works - Broadband Services At Risk
Completed - The scheduled maintenance has been completed.
Nov 24, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:00 GMT
Scheduled - We are announcing planned core engineering works that will affect some of our Giganet broadband services.

Affecting: Legacy, SuperBOLT, UltraBOLT, UltraBEAM broadband services

Date & time of maintenance window: 23/11/2021 23:00 - 24/11/2021 06:00.

Service Impact: We have been informed that Zen's network engineers are carrying out essential maintenance on their core network. We have been informed that the maintenance is not expected to be service affecting, although some customers may notice a brief disconnection of services whilst routing changes are made, and then a recovery of the affected circuits.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers where their Giganet broadband service is a backup to a primary ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 23, 13:10 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Nov 24, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 00:02 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CM27, DT6, HP16, TR16

Service Impact: Potential momentary interruptions during the maintenance window and services should be considered "at risk".

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 22, 10:58 GMT
Nov 23, 2021
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Nov 23, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PL9

Service Impact: Momentary interruptions in service for up to 2 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 8, 10:00 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Nov 23, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PL6

Service Impact: Momentary interruptions in service for up to 2 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 8, 09:48 GMT
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Major Incident - CityFibre ELITE leased line services - 17/11/21
Resolved - This incident has been resolved.
Nov 19, 13:55 GMT
Monitoring - CityFibre network engineers have implemented a change and no further issues have been identified.

They are confident that this has resolved the incident, however, the incident remains under extensive monitoring.

We shall await the full reason for outage (RFO) and will endeavor to update this incident post once this is received.

We apologies for any inconvenience this outage caused.
Nov 18, 13:11 GMT
Identified - We are aware that although traffic was rerouted last night, CityFibre are still seeing instabilities across the network.

Technical Teams continue to investigate the underlying root cause.

Our next expected update will be at 12:30.

Further updates to follow.
Nov 18, 10:07 GMT
Update - Field Services have attended both locations, inspected and tested the fibres with good light levels received.

The Technical Teams remain in a state of monitoring of the network throughout the night while engineers continue to work on this incident with no expected disruption to service.

Further updates will be provided as we learn more.
Nov 17, 22:34 GMT
Update - We have been advised that the change earlier this evening was to reroute traffic between Cambridge and London, a temporary fix until the root cause was identified and fixed.

Field Services have attended one location, inspected and tested the fibres and are due to attend the second site soon.

The technical team continue to monitor services during this time.

Further updates will be provided as we learn more.

We apologise for any inconvenience.
Nov 17, 21:26 GMT
Monitoring - The CityFibre Technical Teams have completed their investigations and identified an element of the Core Network between Cambridge and London which has been flapping intermittently.

Engineers have made a change and are currently monitoring.

Services are still deemed at risk.

Further updates to follow.
Nov 17, 19:19 GMT
Update - The City Fibre incident team are still conducting further analysis to identify the root cause.

Further updates will be provided as we learn more.
Nov 17, 17:52 GMT
Investigating - We are currently aware of impacted connectivity affecting some of our CityFibre ELITE (leased line) services.

Start Time: 2021-11-17 15:33:18

Carrier Affected: CityFibre

Areas Affected (if known): Nationwide

Service Impact: CityFibre Incident Team are conducting initial impact assessments

Further updates will be provided as we learn more.

We apologise for any inconvenience.
Nov 17, 17:02 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Nov 19, 06:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following districts - SIDLESHAM, SELBY, CHICHESTER, WEST SUSSEX

Service Impact: Momentary interruptions in service for up to 7 Hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 18, 10:29 GMT
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Nov 19, 06:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO20

Service Impact: Momentary interruptions in service for up to 7 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 17, 17:23 GMT
Nov 18, 2021
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Nov 18, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 00:04 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SL3

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 4, 17:13 GMT
Planned Carrier Engineering Works - Broadband services - PO5
Completed - The scheduled maintenance has been completed.
Nov 18, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 01:01 GMT
Scheduled - Our broadband wholesale carrier have announced planned engineering works that will affect some of our broadband services.

Affecting: Customers in the following postcode districts - PO5

Service Impact: Momentary interruptions in service for up to 5 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 26, 09:55 BST
Nov 17, 2021
Planned Carrier Engineering Works - ELITE leased lines
Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PL9, KA10 and CF37

Service Impact: Momentary interruptions in service for up to 2 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 8, 09:57 GMT
← Incident History Powered by Atlassian Statuspage