At Giganet and M12 Solutions, transparency is one of our core values.
Our mission is to deliver fantastic full fibre broadband to homes, a range of premium full fibre broadband and leased line options for SME businesses and accompanying communications solutions, all securely and reliably.
On this page you will find details on how we're doing!
1. If you are a customer, please subscribe using the button at the top right of this page if you wish to be notified for every future maintenance and network incident that occurs. You can register for E-mail, SMS, Twitter or web hook updates.
2. If you don't fancy receiving all those notifications, you can just subscribe to an individual maintenance or incident by following the subscription options within the particular maintenance/incident page.
If you have any questions not answered here, please contact us at
Giganet: firstname.lastname@example.org or https://support.giga.net.uk/hc/en-gb
M12 Solutions/DBX: email@example.com or https://support.m12solutions.co.uk/hc/en-gb
However for any critical/P1 issues, please contact us by phone using the 24x7 support numbers provided to you.
At this time, 24x7 telephone support is only offered for business customers.
Home broadband customers benefit from us looking after our core network 24x7, so any mass service outages will be proactively handled, however individual line issues will be dealt with Mon-Fri 9am-5.30pm.
We use Google Analytics on this status page.