Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 18, 2022 - 22:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.
Affecting: Customers in the following postcode districts - NE1.
Service Impact: Services in this district will be subject to an outage during the times specified in the outage window and should be considered "At risk" for the remainder of the maintenance window
We apologise for any inconvenience this planned engineering works causes. Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.