Partial Broadband Outage - 06/06/21 20:20
Services affected by the earlier problem have remained online since 21:25.

We are awaiting a reason for outage from our carrier, and once we receive this, we shall publish here.

We apologies for any inconvenience this outage caused.
Posted Jun 06, 2021 - 23:46 BST
We have observed affected circuits restore service in the past few minutes, however our carrier has not reported the all clear yet.

Previously affected circuits are still considered ‘at-risk’.
Posted Jun 06, 2021 - 21:31 BST
We are currently aware of a carrier network issue that is affecting a small subset of Giganet broadband customers. Currently some customers will be without connectivity whilst our carrier resolves the problem.

This issue commenced just before 20:20.

Please do not reset or restart your routers/modems/firewalls unless instructed to by our support staff or a further update here.

We apologise for any inconvenience at this time.

Further updates will be provided as we learn more.
Posted Jun 06, 2021 - 20:45 BST
This incident affected: M12 Giganet - Internet Services (Giganet Core - Routing, Giganet Core - Broadband Routing (LNS), Giganet Core - IP Transit, Giganet Core - Peering, Giganet Core - MPLS PWANs, Giganet Core - Hosted Firewalls, Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)).