Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 21, 2022 - 22:00 GMT
We are announcing some planned exchange engineering works that will affect some of our Giganet Local customers, including broadband and leased line services.
Affecting: Customers nationwide will be affected.
Date & time of maintenance window: 21/01/2022 22:00 - 22/01/2022 02:00
Service Impact: [At risk - no outage anticipated during the above time window.
We apologise for any inconvenience this planned engineering works causes. Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
This scheduled maintenance affected: Giganet - Broadband and Internet (Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)) and Giganet - Data Centres & Points of Presence (Giganet Local - Basingstoke, Giganet Local - Winchester, Giganet Local - Salisbury).