The carrier has confirmed this was a permanent fix.
Posted Nov 13, 2020 - 22:37 GMT
Carrier engineers now have remote hands at the DC and are working to restore service following the identification of a hardware failure on a line card in one of their MX devices housed in LD5. Further updates will follow
Posted Nov 13, 2020 - 18:58 GMT
We are currently experiencing a major service outage (MSO) across the Giganet network.
This is affecting a handful of customers all from a single supplier, we have escalated to that supplier and will provide an update shortly.
Please do not reset or restart your routers/modems/firewalls unless instructed to by our support staff or a further update here.
We apologise for any inconvenience at this time.
Further updates will be provided as we learn more.