The necessary work to restore services has been successfully completed.
If you are still experiencing a loss of service, we kindly request that you arrange for a complete reboot of all equipment and ensure that all cabling is in its original configuration.
We apologise for the inconvenience and if you continue to have issues, please do not hesitate to reach out to us via email at service@giganet.uk or by phone at 0330 333 3006.
Posted Apr 14, 2023 - 18:46 BST
Update
Our partners are in the final stages of completing all the necessary work to restore service to the few that remain offline.
As soon as we have more information we will provide a further update.
We apologise for the inconvenience caused.
Posted Apr 13, 2023 - 17:56 BST
Update
We continue to actively work through the remaining affected services and apologise for the inconvenience this may be causing you.
At this time, we do not have any new updates to provide, but we want to assure you that we are working to restore services as soon as possible.
As soon as we have more information we will provide a further update.
Posted Apr 13, 2023 - 12:38 BST
Update
Further services have been successfully restored and our partner carrier continues to work through the remaining affected services.
We will keep you informed of any further developments as soon as we receive more information.
Apologies for any inconvenience this may have caused.
Posted Apr 12, 2023 - 17:42 BST
Update
While some services have been restored, our partner is working to complete all necessary tasks to fully resolve this incident and restore all services.
As soon as we have more information we will provide a further update.
We apologise for the inconvenience caused.
Posted Apr 12, 2023 - 11:36 BST
Identified
We have successfully identified the root cause of the issues, and we are currently awaiting our partner to complete the necessary work to rectify the situation.
We apologise for the inconvenience and are working to restore affected customers' online services as quickly as possible.
Posted Apr 11, 2023 - 21:38 BST
Update
We are continuing to work on this issue with our partners.
As soon as we have more information we will provide a further update.
We apologise for the inconvenience caused.
Posted Apr 11, 2023 - 15:46 BST
Investigating
We are currently aware of an outage affecting our broadband services.
Customers with SuperBOLT (FTTC), UltraBOLT (G.Fast), UltraBEAM (FTTP), Full Fibre (FTTP) broadband services may be affected.
Date and Time Incident Reported: 11/04/2023 08:50
Incident: INC0013628
Service Impact: Loss of service
Further updates will be provided as we learn more.
We apologise for any inconvenience this outage causes.
Posted Apr 11, 2023 - 11:38 BST
This incident affected: Giganet - Broadband and Internet (Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)).