Systems Issue impacting Order Placement and Availability checks (08/03/23)

Incident Report for Giganet Status Page

Resolved

This incident has now been closed following 24 hours of monitoring.

Apologies for any inconvenience this may have caused.

Posted Mar 09, 2023 - 08:40 GMT

Monitoring

A fix has been implemented and we are currently monitoring services.

We will continue to monitor affected services for the next 24 hours before resolving this issue.

Again, we apologise for any inconvenience this may have caused.

Posted Mar 08, 2023 - 10:18 GMT

Update

We are continuing to investigate the root cause of the issue, however we have now identified that this is causing calls to be cut off.

If you are experiencing issues getting through please email service@giganet.uk and we will respond to your enquiry as quickly as possible.

We apologise for any inconvenience this may cause.

Posted Mar 08, 2023 - 09:43 GMT

Investigating

We are currently aware of a systems issue that is affecting the placement of orders and availability checks via our website.

Our technical teams are working to resolve this issue as quickly as possible and we will provide a further update as soon as we have more information.

We apologise for any inconvenience this may cause.

Posted Mar 08, 2023 - 08:56 GMT

This incident affected: Contacting us/ Tools/ Portals (Giganet - Website).