Planned Core Engineering Works - Broadband Services - 02/10/2021
Scheduled Maintenance Report for Giganet Status Page
This work has been completed successfully. If you are experience a lack of connectivity on your broadband connection please reboot your Technicolor router.

Kind Regards

Networks Team
Posted Oct 02, 2021 - 02:28 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 02, 2021 - 00:00 BST
Scheduled - We are announcing planned maintenance works to our core network that will affect the following Giganet services:

VoIP, FULL FIBRE, SuperBOLT, UltraBEAM, UltraBEAM+, UltraBOLT and ELITE services

Date & time of maintenance window: 02/10/21 00:01 - 02/10/21 06:00.

Service Impact: Momentary interruptions in service and potential service degradation for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes. Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact
Posted Sep 23, 2021 - 17:24 BST
This scheduled maintenance affected: Giganet - Data Centres & Points of Presence (Giganet Core - Telehouse North, Giganet Local - Basingstoke, Giganet Local - Salisbury), M12 Giganet - Core Applications (DNS01 Recursive Server, RADIUS01 Server, SMTP01 Relay Server, NTP01 Server), M12 - Voice Services (M12 SIP Trunks - THN SBC), Contacting us/ Tools/ Portals (Telephone, NetShield Networking Monitoring), Giganet - Broadband and Internet (Giganet Core - Broadband Routing (LNS), Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)), and Wholesale Providers (Gamma SIP Trunks).