We have been advised by Juniper TAC to reboot our MX router in LD8 due to some issues observed with the PIC module. At this time, a reboot has been recommended rather than any other measures.
Affecting: All customers and services that route via our LD8 core router. This will affect a broad range of customers. If you particularly wish to know whether and how your service will be affected, please contact us.
Service Impact: Interruption in service for up to 15 minutes whilst the router is rebooted, and routing sessions re-establish.
We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
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