[Postponed] Planned Core Engineering Works - LD8 Juniper MX Router Reboot
Scheduled Maintenance Report for Giganet (and M12 Solutions) Status Page
Completed
In light of yesterday's (24/02/21) THN core router incident, we have decided to postpone this planned maintenance work.

We shall communicate an alternative date shortly.
Posted Feb 25, 2021 - 12:06 GMT
Scheduled
We have been advised by Juniper TAC to reboot our MX router in LD8 due to some issues observed with the PIC module. At this time, a reboot has been recommended rather than any other measures.

Affecting: All customers and services that route via our LD8 core router. This will affect a broad range of customers. If you particularly wish to know whether and how your service will be affected, please contact us.

Service Impact: Interruption in service for up to 15 minutes whilst the router is rebooted, and routing sessions re-establish.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted Feb 22, 2021 - 15:51 GMT
This scheduled maintenance affected: M12 Giganet - Internet Services (Giganet Core - Routing, Giganet Core - Broadband Routing (LNS), Giganet Core - IP Transit, Giganet Core - Peering, Giganet Core - MPLS PWANs, Giganet Core - Hosted Firewalls, Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)), M12 Giganet - Core Applications (DNS02 Recursive Server, DNS03 Recursive Server, RADIUS02 Server, SMTP02 Relay Server, NTP02 Server), M12 - Voice Services (M12 DBX - SpliceCom, M12 DBX - ShoreTel), and M12 Giganet - Data Centres & Points of Presence (Giganet Core - Equinix LD8).