We are announcing some planned exchange engineering works that will affect some of our Giganet Local customers, including broadband and leased line services.
Affecting: Customers in Basingstoke, Winchester and Salisbury
Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.
Tasks: We will be deploying a new link from our core to Salisbury to improve performance. Whilst traffic should be unaffected, there may be a small blip when some traffic routes across to the new link.
We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
If you have any questions about this notification please contact email@example.com