Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 14, 2023 - 22:00 GMT
We are announcing some planned exchange engineering works that will affect some of our Giganet Local customers, including broadband and leased line services.
Affecting: Customers in the following postcodes:
RG12 RG40 RG42
Change Reference - CHG0031830
Date & time of maintenance window: 14/02/23 22:00 - 15/02/23 05:00
Service Impact: Outage for up to 3 hours on 15/02/23 02:00 - 05:00.
Tasks: Power Works within Giganet Bracknell exchange rack
We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
Should you experience issues following this maintenance window, we would ask that you reboot your equipment as this should resolve the issue. If you continue to experience issues please email email@example.com or telephone 0330 333 3006 (8am - 8pm Mon-Fri)
This scheduled maintenance affected: Giganet - Broadband and Internet (Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)) and Giganet - Data Centres & Points of Presence (Giganet Local - Bracknell).