We are announcing emergency core engineering works that may affect our Giganet "National" broadband services.
Affecting: NATIONAL Legacy, SuperBOLT, UltraBOLT, UltraBEAM broadband services.
Local & Salisbury will remain unaffected.
Date & time of maintenance window: 09/09/20 23:00 BST - 10/09/20 03:00
Service Impact: At risk - no outage anticipated during the maintenance window for National Broadband circuits.
Reason for work: We have detected low levels of packet loss across our broadband NNI, and we need to investigate the source of the problem. We may need to issue further future events to resolve the problem once the source has been identified.
Tasks: We are introducing a new IP subnet between different devices on our network in order to test packet loss to narrow down the source of the problem. This should not affect broadband traffic, but as we're working on the config for the broadband NNI, there is a risk a momentary drop may occur. We shall be monitoring customer sessions during the maintenance window and will take immediate steps to reverse any changes that may cause adverse effects.
We apologise for any inconvenience this emergency engineering works causes.
If customers have a broadband circuit as part of a ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.
If you have any questions about this notification please contact firstname.lastname@example.org