Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 09, 2020 - 20:01 BST
Scheduled
We are announcing some planned exchange engineering works that will affect some of our Giganet Local customers, including broadband and leased line services.
Affecting: Customers in Salisbury, Basingstoke, Winchester
Service Impact: At risk - no outage anticipated
Tasks: One of our providers has announced that they will be taking down one of our links from Basingstoke to London, traffic should re-route and so only a momentary interruption should be noticed, if any.
We apologise for any inconvenience this planned engineering works causes. Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
If you have any questions about this notification please contact support@giga.net.uk.
Posted Oct 09, 2020 - 16:21 BST
This scheduled maintenance affected: Giganet - Broadband and Internet (Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)) and Giganet - Data Centres & Points of Presence (Giganet Local - Basingstoke, Giganet Local - Winchester, Giganet Local - Salisbury).