Planned Carrier Engineering Works - ELITE leased lines -
Scheduled Maintenance Report for Giganet (and M12 Solutions) Status Page
The scheduled maintenance has been completed.
Posted Jun 13, 2019 - 02:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 12, 2019 - 22:00 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU15,RG24,HP12,PO6,PO3,PO8,PO9,GU14,SO15

Service Impact: Momentary interruptions in service for up to 2 minutes during the maintenance window.

Tasks: Our Carrier is working with their vendor to fix a memory leak within the Traffic Engineering Database process on some of their edge routers. While new software to fix this issue is certifying they have isolated a number of devices that are exhibiting the symptoms of this leak. To prevent unscheduled outages, they are proactively restarting this process. We expect up to 2 swift outages of approximately 5-60 seconds during the window specified above.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact
Posted Jun 06, 2019 - 09:54 BST
This scheduled maintenance affected: M12 Giganet - Internet Services (Carrier - ELITE/IGNITE (Leased line)).