Emergency maintenance - THN core routing process
Scheduled Maintenance Report for Giganet Status Page
Update
This maintenance has completed successfully, customer may have noticed a few pings dropping whilst the routing process restarted.
Posted Apr 12, 2021 - 00:57 BST
Completed
The scheduled maintenance has been completed.
Posted Apr 12, 2021 - 00:56 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 12, 2021 - 00:15 BST
Scheduled
Apologies for the short notice. This is due to some issues discovered this afternoon that require us to take action at the earliest possible emergency change window following vendor TAC recommendations.

Further to the problems in February, our vendor has requested us generate more detailed logging output from our THN core router. Following this we shall restart the routing process.

These steps will temporarily interrupt the routing process, and thus all traffic routing via our THN core router.

Impact:
At approximately 00:30 the maintenance shall commence.
Most broadband connections shall failover to our LD8 data centre and connectivity should restore within a few minutes.
Ethernet leased line customers with resilient backup connections shall failover within 180 seconds before failing back.
Services with no backup that route via our THN core router shall be without connectivity for up to 10 minutes.
The maintenance should conclude by approximately 00:40.
We advertise a large window for contingency.

Please do not factory default/reset any routers or devices following this work or loss of connectivity.
Your connectivity shall restore automatically following the conclusion of this work.

Our engineers shall confirm the network's stability following tonight's work.

Thank for you for your patience.
Posted Apr 11, 2021 - 23:30 BST
This scheduled maintenance affected: Giganet Network 1 - Core Applications (DNS01 Recursive Server, DNS02 Recursive Server, RADIUS01 Server, SMTP01 Relay Server, NTP01 Server), Giganet - Broadband and Internet (Giganet Core - Routing, Giganet Core - Broadband (BNG/LNS), Giganet Core - IP Transit, Giganet Core - Peering, Giganet Core - MPLS PWANs, Giganet Core - Hosted Firewalls, Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)), Giganet - Voice Services (Giganet SIP Trunks - THN SBC), Giganet - Data Centres & Points of Presence (Giganet Core - London Docklands (LD8), Giganet Core - London Docklands (THN), Giganet Local - Basingstoke, Giganet Local - Winchester, Giganet Local - Salisbury, Giganet Local - Portsmouth), and Contacting us/ Tools/ Portals (NetShield Networking Monitoring).