Loss of B-feed power to our Telehouse North Rack

Incident Report for Giganet Status Page

Resolved

This incident has been resolved.

Posted Oct 30, 2019 - 06:47 GMT

Monitoring

We have seen the B power feed restore. We’re monitoring and awaiting the all clear.

Posted Oct 29, 2019 - 23:05 GMT

Update

We are continuing to investigate this issue.

Posted Oct 29, 2019 - 21:29 GMT

Investigating

We are currently investigating a loss of mains power to our 'B' power feed to our Telehouse North rack.
At present, all our systems, network and devices are fully operational as they are powered via the 'A' feed.
We have a loss of redundancy with the B-feed outage, so our Telehouse POP remains at risk.

A case has been raised with the datacentre to investigate this outage.

Posted Oct 29, 2019 - 21:24 GMT

This incident affected: Giganet - Data Centres & Points of Presence (Giganet Core - London Docklands (THN)).