Tonight's maintenance works have finished, however we were unsuccessful to complete all tasks. Therefore further maintenance works will be scheduled to complete the upgrade as notified in the coming days. All customers and core services have been proven to work. We appreciate your patience and understanding whilst we complete these upgrade works.
Posted Dec 05, 2020 - 03:23 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 04, 2020 - 22:01 GMT
Scheduled
We are announcing planned core engineering works that will affect some of our Giganet customers as we upgrade our core Juniper router in Equinix LD8. Our new Juniper MX router has been installed, brought into the Giganet MPLS network, and all that remains is the physical migration of fibre cables to the new router.
This work is intended to dramatically increase network capacity within our Giganet network to maintain high levels of performance for all customers as we grow our business. It reaffirms our philosophy that we aim never to be the bottleneck for all customer's connectivity.
This maintenance activity should NOT affect our broadband customer connections. So if you have a Legacy (ADSL2+, SuperBOLT (FTTC), UltraBOLT (G.Fast), UltraBEAM (FTTP) service, then your connection will remain unaffected as your circuits are routing via our alternate data centre - Telehouse North.
Affecting: All leased line connectivity and DBX customers whose traffic routes via LD8. If you would like to know if you are affected, please contact our support team. This work will also affect the traffic to internal management servers and systems such as DNS02/03, SMTP02, RADIUS02 and NTP02. Therefore DNS, RADIUS, SMTP and NTP will be 'at-risk' during this works as half of these servers will be momentarily down. Please ensure you have configured both primary and secondary servers where appropriate for DNS, SMTP and NTP.
Date & time of maintenance window: 04/12/20 22:00 - 05/12/20 04:00 (a large window has been advertised for contingency, however the work should take less time than this.)
Service Impact: Momentary interruptions in service for up to 01:00hrs during the maintenance window for individual circuits and services that terminate in and route via LD8.
Tasks: Migrate physical fibre NNIs, peering and transit connections across to the new router one-by-one. Once a circuit has been physically moved across to the new router, confirmed to operate, then we shall progress to the remaining circuits one-by-one working methodically and according to our plans and preparations.
Roll-back plan: Migrate all NNIs, peering and transit connections back to the existing router.
Steps to mitigate risk: Commence work from 22hrs on a Friday, after business hours. New router is already in the MPLS core network and on a suitable Junos version. We have already done this type of upgrade once before in THN in 2019 (THN was a considerably busier and complex site) when we upgraded that core router, so we're experienced. Circuits shall be physically moved one-by-one, and only once we're satisfied the moved-circuit is operating nominally, shall we progress. Roll-back procedure is straight forward and can be performed rapidly if required.
Customers with RO2, diverse, or backup broadband connections should remain online throughout this period as your connection automatically fails over to the backup circuit when your primary circuit drops (due to the NNI move). There may be a brief interruption of 180 seconds (BGP hold-timers) whilst this occurs.
We apologise for any inconvenience this planned engineering works causes.
If you have any questions about this notification please contact support@giga.net.uk.