Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 10, 2022 - 17:00 BST
Scheduled
One of our carriers is announcing some planned exchange engineering works that will affect all of our Giganet customers, including broadband and leased line services.
Affecting: All Giganet customers
Service Impact: At risk for the duration of the planned maintenance window, clients may notice increased latency for the duration of this maintenance while traffic is taking alternative paths.
We apologise for any inconvenience this planned engineering works causes. Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
If you have any questions about this notification please contact service@giganet.uk.
Posted Aug 18, 2022 - 16:23 BST
This scheduled maintenance affected: Giganet - Broadband and Internet (Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)) and Giganet - Data Centres & Points of Presence (Giganet Local - Basingstoke, Giganet Local - Winchester, Giganet Local - Salisbury).