Following our LD8 core router failure, we received a replacement router this afternoon.
We are now therefore in a position to advertise emergency maintenance to implement the new router, and migrate all services back onto the LD8 core router which have been affected.
Preparation of the new router shall take place prior to 22.00hrs, and from 22.00hrs, we shall begin the disruptive process of moving services to the LD8 router.
This will cause momentary outages for all customer services routing via or within LD8.
(Broadband customers will remain unaffected as these route via the alternate core site - THN ).
We believe that we can minimise customer disruption to under 30mins, however we advertise a large window for contingency.
Should the process to migrate services back to the LD8 router fail, we shall reimplement the DR plan as is currently configured.
We apologise for any inconvenience this may cause, however it's our priority to re-establish the core router ASAP to provide full performance and resiliency for the network.
Customers who experience any problems following this maintenance work, please contact us via our usual support methods, and in particular, please raise a ticket via our Help Centre: https://support.giga.net.uk/hc/en-gb/requests/new
We shall be monitoring our ticketing systems more closely over the bank holiday weekend for all customer requests.
Naturally, any business customers with valid 24x7x365 coverage, please contact you usual 24x7 Giganet support numbers if you experience any critical support issues.