Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 19, 2022 - 23:00 BST
We are announcing some planned exchange engineering works that will affect some of our Giganet Local customers, including broadband and leased line services.
Service Impact: At risk - no outage anticipated
Tasks: We are required to carry out joint audit, to determine existing splicing and condition of joint enclosure.
We apologise for any inconvenience this planned engineering works causes. Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
This scheduled maintenance affected: Giganet - Data Centres & Points of Presence (Giganet Local - Basingstoke, Giganet Local - Winchester, Giganet Local - Salisbury) and Giganet - Broadband and Internet (Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)).