Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 04, 2022 - 20:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our services.
Affecting: Nationwide customers will be "at risk" during this maintenance window.
Service Impact: Circuits should continue to work, however will be classed as "degraded performance" due to traffic having to be re-routed.
We apologise for any inconvenience this planned engineering works causes. Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
Posted Dec 17, 2021 - 10:00 GMT
This scheduled maintenance affected: Giganet - Broadband and Internet (Giganet Core - Routing, Giganet Core - Broadband Routing (LNS), Carrier - ELITE/IGNITE (Leased line)).