Vendor TAC has recommended a hardware replacement due to suspected hardware failure. We are awaiting an ETA from the field service engineer.
Posted Apr 01, 2021 - 03:11 BST
Update
We have encountered an issue with the planned reboot, and are now engaging with vendor TAC.
Currently all broadband services are routing via our THN LNS and are operational, however remaining services transiting or hosted from our LD8 data centre will be down at present.
Posted Apr 01, 2021 - 01:59 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 01, 2021 - 01:00 BST
Scheduled
We have been advised by Juniper TAC to reboot our MX router in LD8 due to some issues observed with the PIC module. At this time, a reboot has been recommended rather than any other measures.
Affecting: All customers and services that route via our LD8 core router. This will affect a broad range of customers. If you particularly wish to know whether and how your service will be affected, please contact us.
Service Impact: Interruption in service for up to 15 minutes whilst the router is rebooted, and routing sessions re-establish. We have advertised a large maintenance window for contingency.
We apologise for any inconvenience this planned engineering works causes. Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
If you have any questions about this notification please contact support@giga.net.uk.