One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.
Affecting: Customers in the following postcode districts - SO19
Service Impact: Fibre damage has been pin pointed between joints PK12/13/14/15 and repairs will need to take place urgently.
Due to locality of joints we have had to engage permissions from other agencies including Highways, Network Rail, Wayleaves and Power Company for access and to carry out relevant road/rail and power outages under strict health and safety guidelines.
The nature of works is complex and to ensure a successful completion a lengthy outage window has been scheduled, however engineers envisage works will complete in a shorter time frame.
Services should be considered at risk.
We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
If you have any questions about this notification please contact firstname.lastname@example.org