Service outage - ELITE leased line services - 09/09/2022
Incident Report for Giganet Status Page
Resolved
Following 48 hours of monitoring affected circuits and no further issues being reported, we have now closed this incident and have updated the status to Resolved.

We will work with our partner(s) to mitigate the risk of this happening again.

Again, apologies for any inconvenience this may have caused.
Posted Sep 12, 2022 - 08:40 BST
Monitoring
All affected services impacted by this outage now appear to be back online. We are however still working with our partner to understand the the root cause.

We will monitor the affected circuits for the next 48 hours before closing this issue.

Apologies for any inconvenience this has caused.
Posted Sep 09, 2022 - 16:28 BST
Identified
Our partner carrier have advised that they have identified the fault and are looking to restore service as quickly as possible.

As soon as we have more information we will provide a further update.

Apologies for any inconvenience this has caused.
Posted Sep 09, 2022 - 15:44 BST
Investigating
We are currently aware of a service outage affecting some of our ELITE (leased line) services.

Start Time: 13:45

Carrier Affected: TTB

Areas Affected (if known): Nationwide

Service Impact: Loss of Service

Further updates will be provided as we learn more.

We apologise for any inconvenience this outage causes.
Posted Sep 09, 2022 - 14:17 BST
This incident affected: Giganet - Broadband and Internet (Carrier - ELITE/IGNITE (Leased line)).