We are announcing planned core engineering works that will affect some of our Giganet broadband services.
Affecting: Legacy, SuperBOLT, UltraBOLT, UltraBEAM broadband services
Date & time of maintenance window: 01/12/2021 - 01/02/2021 06:00.
Service Impact: We have been informed that one of our carriers are carrying out essential maintenance on their network. We have been informed that there will be a total downtime of 10 minutes during this window, although some customers may notice further brief disconnections of services. Because of this customers on a DSL, FTTC or FTTP connections are considered at risk of degraded performance during these times.
We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers where their Giganet broadband service is a backup to a primary ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.
If you have any questions about this notification please contact email@example.com