We are announcing planned core engineering works that will affect some of our Giganet broadband services. This is to allow us to investigate some reports of packet loss on our THN broadband LNS termination router.

Affecting: Legacy, SuperBOLT, UltraBOLT, UltraBEAM broadband services

Date & time of maintenance window: 04/03/21 00:01 - 01:00 (large window advertised for contingency)

Service Impact: Momentary interruption in service (not longer than 5 mins) whilst services switch to our secondary broadband LNS termination router.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers where their Giganet broadband service is a backup to a primary ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.

If you have any questions about this notification please contact support@giga.net.uk.