Planned Core Engineering Works - Broadband Services At Risk
Scheduled Maintenance Report for Giganet Status Page
The scheduled maintenance has been completed.
Posted Nov 24, 2021 - 06:00 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 23, 2021 - 23:00 GMT
We are announcing planned core engineering works that will affect some of our Giganet broadband services.

Affecting: Legacy, SuperBOLT, UltraBOLT, UltraBEAM broadband services

Date & time of maintenance window: 23/11/2021 23:00 - 24/11/2021 06:00.

Service Impact: We have been informed that Zen's network engineers are carrying out essential maintenance on their core network. We have been informed that the maintenance is not expected to be service affecting, although some customers may notice a brief disconnection of services whilst routing changes are made, and then a recovery of the affected circuits.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers where their Giganet broadband service is a backup to a primary ELITE leased line service, then the primary ELITE leased line service will continue to function unaffected. However for customers with exclusive Giganet broadband services, then they will be affected by these works.

If you have any questions about this notification please contact
Posted Nov 23, 2021 - 13:10 GMT
This scheduled maintenance affected: Giganet - Broadband and Internet (Giganet Core - Broadband Routing (LNS), Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)).