Salisbury Exchange degraded performance due to primary backhaul circuit failure
Resolved
The service was restored at 00:20. Full service has restored.

A reason for outage shall be provided and posted here once received from our carrier.
Posted Apr 07, 2021 - 06:53 BST
Identified
The carrier is aware of a major service outage affecting multiple network providers and customers.
This is around the Poplar area in London (unconfirmed report).

Their engineer is presently on site and we await a further update.
Posted Apr 06, 2021 - 23:29 BST
Update
We have separately discovered a configuration problem with our network configuration that meant a minority of Salisbury broadband services didn't failover to the secondary uplink connection.
This affected 1 of our 8 cablelinks in Salisbury.

This problem was resolved at 22:41.
Affected customers will have had their connectivity restore from this time.
We apologise for the disruption this caused.

We are still waiting for an update from the backhaul carrier and shall chase for an update.
Posted Apr 06, 2021 - 22:49 BST
Investigating
We are currently investigating one of our backhaul circuits in the Salisbury exchange being down.
It failed at 21:19.
We have escalated the outage to the carrier and are awaiting their update on the problem.

Customer services have re-routed over our diverse backhaul circuit, however there will be degraded performance during this time.

At this time, customers whose service routes via the Salisbury exchange will be online, but performance may be degraded whilst this incident is ongoing;- reduced speeds/increased latency/increased packet loss.

We apologies for any inconvenience this causes.

Further updates shall be provided on this incident reference once we hear back from our carrier.
Posted Apr 06, 2021 - 21:58 BST
This incident affected: M12 Giganet - Internet Services (Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)) and M12 Giganet - Data Centres & Points of Presence (Giganet Local - Salisbury).